Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

View other StepChange products

4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Step change could change your life for better

Every phone call I have made has been answered politely and compassionately. Explanations have been detailed and straightforward Reviewed on: 15th May 2024

When I found courage to call stepchange as was reall...

When I found courage to call stepchange as was really anxious and depressed about my situation and to call them thinking I could be told off! I was so far from the truth as they were really sympathetic and kind to me especially as I was in floods of tears and without the help I recieved I really don’t know if I would b here doing this review! Have had great help an feel so grateful to everyone Iv spoken to about my situation! Thanku to all at stepchange xx Reviewed on: 15th May 2024

Very good service.

Very good service. Very helpful when you need advice. Reviewed on: 15th May 2024

Life changing. Outstanding service.

Life changing. Don't hesitate to contact them. The sooner, the better. From the first contact, you deal with competent, professional, understanding people. Nobody is judging you at any moment. Their only task is to help you. To help you the best and most convenient way. Reviewed on: 15th May 2024

Helpful and understanding.

Helpful and understanding. Great advice on planning a way forward Reviewed on: 15th May 2024

Stepchange have sorted my money worries out and they...

Stepchange have sorted my money worries out and they helped with every dept I had to put in 1 low monthly payment and stops any interest on my debts so I don't have to worrie about any debts in the future popping up Reviewed on: 15th May 2024

NON judgemental and kind and very efficient

NON judgemental and kind and very efficient Reviewed on: 15th May 2024

Excellent service and very helpful.

Excellent service and very helpful. Reviewed on: 15th May 2024

Godsend for debt management

After years of racking up debts and adding more to try and pay it off step change where a godsend. Helping me to set up a payment plan and get myself back on track Reviewed on: 15th May 2024

Brilliant, life changing organisation.

Brilliant, life changing organisation. Always professional but compassionate and practical. Good communication and simple set-up with regular discreet support. Realistic advice and reassurance in a difficult time. The most positive experience I’ve had in finance. Cannot recommend enough. Reviewed on: 15th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from PayPlan 4.94 from 22303 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt Solutions
from Money Advisor 3.90 from 13 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub