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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18601 reviews)

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4.92

Based on 18,601 reviews, last reviewed 10th Jun 2026

186450% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing customer service. Amazing customer service. A weight lifted off my shoulders as soon as I picked the phone up and spoke to them. Easy to do reviews and keep track of. Reviewed on: 10th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18601)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Brilliant service, helpful and supportive

Brilliant service, helpful and supportive Reviewed on: 15th May 2024

reaky exelent

they jhandledcmy needs efficently and in a friendly manour Reviewed on: 15th May 2024

An amazing organisation

I've been a client of StepChange for years now and i can't praise them highly enough. My debt has dramatically reduced and I'm well on my way to being debt free thanks to their professional advice and guidance, Every person ive ever spoken to has been helpful, compassionate and well informed. Reviewed on: 15th May 2024

Sometimes are better than others ,

Sometimes are better than others , Reviewed on: 15th May 2024

Step change were very understanding and knowledgeable.

Step change were very understanding when I contacted them for help. They have never been patronising but have always been extremely knowledgeable, friendly and reassuring. They really do comfort you during extremely tough times and offer options of support and guidance. Reviewed on: 15th May 2024

They've been fantastic.

They've been fantastic. All my debt is my own fault through bad decisions, however they've never been judgemental and always extremely helpful and understanding. Without them I would be in a terrible position right now and can't thank them enough for their hard work. Reviewed on: 15th May 2024

Fluid process in a period of crisis.

Fluid process in a period of crisis. Highly recommended Reviewed on: 15th May 2024

Professional understanding willing to help

Professional understanding willing to help Reviewed on: 15th May 2024

Excellent customer care, helpful and respectful service

I've a customer of Stepchange since 2017and always found them to understanding, respectful and professional. The staff always treated you fairly and polite. Always ready to help and give you good advice. Reviewed on: 15th May 2024

Extremely helpful, efficient and great communication

Extremely helpful, efficient and great communication Reviewed on: 15th May 2024

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