Smart Money People Logo
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 16,715 reviews, last reviewed 13th May 2026
96250% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

great support you weren't made to feel bad, you were treated with respect, lots of support and guidance Reviewed on: 13th May 2026
Alison H's avatar
Alison H

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16715)

Review of the StepChange, Debt advice:

Amazing .... Thank You

5
I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025
C pascoe's avatar
C pascoe

I have been using Stepchange for a while now and the...

5
I have been using Stepchange for a while now and they have helped me a lot. They took over my debts and negotiated a payment which was much reasonable for me to pay my creditors. The staff i spoke to was most helpful. He gave me peace and calmed my nerves. Reviewed on: 1st May 2024
Naomi A's avatar
Naomi A

Great service

5
Easy to set up and the customer service colleagues are very helpful Reviewed on: 1st May 2024
von k's avatar
von k

Great service

5
Very understanding staff no judgement at all such a weight off my shoulders . Helped me choose the correct plan for me and once reviewed my circumstances had changed so the plan was rearranged by a really helpful member of staff . Excellent communication from the start . Also review regularly and tools to keep you on track and lots of information which is Very helpful Reviewed on: 1st May 2024
Christine Brogden's avatar
Christine Brogden

StepChange honestly changed my life.

5
StepChange honestly changed my life. I was in a very low place when I contacted them (after being highly recommended by a friend), and I'm so grateful for their support. I've been managing my debt with StepChange for over three years and I can now see the light at the end of the tunnel. I will be debt free in 12 months with so much thanks to StepChange. Reviewed on: 1st May 2024
Jen W's avatar
Jen W

Very pleased with Stepchange and how they have helpe...

5
Very pleased with Stepchange and how they have helped me to deal with my debt issues. Easy to complete any issues that might arise on line Reviewed on: 1st May 2024
anne t's avatar
anne t

In my depth of doom, they helped me

5
In my depth of doom, they helped me Reviewed on: 1st May 2024
lorraine's avatar
lorraine

They have been amazing

5
They have been amazing and it’s taken a huge stress off my shoulders. Reviewed on: 1st May 2024
Jennifer b's avatar
Jennifer b

No judgement - just help

5
They did not judge or make me feel like I was a stupid person for getting into debt - they just sorted out a plan for me. I cannot believe how easy they made it, just wish I had contacted them earlier! Reviewed on: 1st May 2024
Aileen Powell's avatar
Aileen Powell

Returned a QoL for the whole family

5
My circumstances changed dramatically leaving me in a position where debt was running away from me and my mail, post box and phone was inundated by creditors. Stepchange was a life changer, I wasn’t scrabbling to try to get payments made or losing sleep anymore. I got to engage in positive life experiences rather than having them pass by obscured by worry or doubt. I can’t thank them enough. Reviewed on: 1st May 2024
Alan's avatar
Alan

Good service and I got my life back step by step fro...

5
Good service and I got my life back step by step from stepchange Reviewed on: 1st May 2024
H A's avatar
H A

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill