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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16622 reviews)

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4.95

Based on 16,622 reviews, last reviewed 10th May 2026

91750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have had help from step change previously and have... I have had help from step change previously and have come back they never let you down and always helpful to help people going through hard circumstan... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16622)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Stepchsnge were there to help me when nobody else co...

Stepchsnge were there to help me when nobody else could. They don’t judge they just offer help and support which in times of such stress is undeniably what you need in times of trouble. When you ring you are always able to get through to someone and the level of help and support is fabulous! Reviewed on: 1st May 2024

Love them - had so many con artists trying to rip me...

Love them - had so many con artists trying to rip me off at my most vulnerable time - thank god I found these honest people Reviewed on: 1st May 2024

.gave me my life back

They were easy to talk to and made a very stressful situation much more manageable. Reviewed on: 1st May 2024

Excellent best move i have ever made, contacting ste...

Excellent best move i have ever made, contacting step change. It literally changed my life for the better and relieved me of so much stress, worry and shame. The staff are super helpful and non -judgemental. I would recommend them to anyone struggling with debt. Reviewed on: 1st May 2024

staff knowledge brilliant very understading makes yo...

staff knowledge brilliant very understading makes you feel at ease Reviewed on: 1st May 2024

Was sinking into debt.

Was sinking into debt.was thinking about walking away from everything,the mortgage,the family everything.contacted step change and after I had finished crying they told me about the solution to my problems and I could finally sleep and feel confident in the future Reviewed on: 1st May 2024

After suffering from a lot of stress over my debts s...

After suffering from a lot of stress over my debts stepchange helped with every thing and it was like a big weight off my shoulders Reviewed on: 1st May 2024

I am getting sorted

I have been under step change for 3 years and I now have my finances and debt under control. Every year I have a financial review with them it’s a brilliant service. Reviewed on: 1st May 2024

Helpful and judgement-free

Right from the start, StepChange were full of support and judgement-free. It was all really easy: I gave them the details of my debts, signed a direct debit agreement and that was it! It took 2-3 years overall, and £18k later my debts are cleared. Reviewed on: 1st May 2024

My direct debit has been cancelled and I am very wor...

My direct debit has been cancelled and I am very worried Reviewed on: 1st May 2024

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