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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18602 reviews)

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4.92

Based on 18,602 reviews, last reviewed 10th Jun 2026

186500% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange helped to stop my creditors charging me... StepChange helped to stop my creditors charging me ridiculous interest, which gave me a piece of mind Reviewed on: 10th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18602)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Thanks for the help!

Had informative, helpful and caring support and advice throughout. From being in a very difficult place in my life, the support and help I’ve had from StepChange has allowed me to get my life back in the right direction. All the help has been greatly appreciated. Reviewed on: 15th May 2024

Taking control

Best thing I ever did contact step change took a huge weight off my shoulders I was able to breathe for the first time in years I am near to my goal of becoming debt free my advice to anyone in debt don't leave it a minute longer step change can help put all your options into prospective do it today take the step to step change Reviewed on: 15th May 2024

Excellent company

Stepchange are easy to contact, great customer service and talked me through every one of my options and the processes for my particular circumstances. They took the stress and worry out of going over my situation multiple times with different companies by contacting everyone for me. Reviewed on: 15th May 2024

Excellent service.

Excellent service. With stepchange, I have been able to manage our debts well. Will rate them anytime Reviewed on: 15th May 2024

Contact Stepchange as soon as possible

Contacting stepchange and knowing they could help lowered my stress levels by more than 50 percent. Wish I contacted them early. Reviewed on: 15th May 2024

Try helpful gave good advice very positive

Try helpful gave good sdvice very positive Reviewed on: 15th May 2024

Very helpful They help me with debt very recommended

Very helpful They help me with debt very recommended Reviewed on: 15th May 2024

They are very good and helpful. Good solutions

They are very good and helpful. Though because of demand sometimes getting through to them over the phone is not so easy. But once you do they are very helpful Reviewed on: 15th May 2024

Stepchange can transform your life and find solution...

Stepchange can transform your life and find solutions to problems of debt Reviewed on: 15th May 2024

Excellent and Trustworthy Organisation

Stepchange are fabulous and are the reason I managed to get my life back on track and finally become debt free. They are non-judgmental and help you every step of the way. I would highly recommend them to anyone who has a problem with debt and needs help in resolving it Reviewed on: 15th May 2024

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