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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16674 reviews)

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4.95

Based on 16,674 reviews, last reviewed 12th May 2026

94250% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

You send your payment . You send your payment .i do what i can afford and stepchange pay my creditors Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16674)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Super helpful

They were really helpful with helping me sort my debt and get a plan in place. Thanks to step change and there help I will be debt free next year!! Reviewed on: 1st May 2024

stepchange helped me take control of my debt

When i contacted stepchange i was at rock bottom. I didn’t answer the phone or open letters. I lived in fear of how bad my debt had got. I initially went online and completed the information and having done that i spoke to people from stepchange. I was never spoken down to or made to feel embarrassed. It was always a positive experience. Im not debt free but I'm able to make manageable payments and know that it will be paid off Reviewed on: 1st May 2024

Was at my wits end with how to get my debts under co...

Was at my wits end with how to get my debts under control but Stepchange have been with me all the way. Always there for me whether by phone or email. Hugely recommend. Reviewed on: 1st May 2024

Help when it was most needed.

I was close to the end of my tether when I found Stepchange.. They have been so helpful and helped me through a tough time. They are always there to help whenever it is needed with understanding and lots of helpful advice. I am and always will be so grateful to them for all their help. Reviewed on: 1st May 2024

Invaluable service.

Invaluable service. Helped me reduce my monthly debts by £300.Taken the worry away. Reviewed on: 1st May 2024

Took so much pressure of my shoulders, kind understa...

Took so much pressure of my shoulders, kind understanding, no judgment and made the process so seamless. Reviewed on: 1st May 2024

Step change can and will help you!

I accumulated debt due to a drastic change of circumstance. Step change worked out an affordable plan with me, no judgment just sympathy and support for the situation I had found myself in. I am now only one year away from being completely debt free. I’d never imagined I’d be saying that 6 years ago. Reviewed on: 1st May 2024

Great company

Con only recommended this company. All the people I have spoken to are very knowledgeable and no question is a silly question. Very professional and puts your mind to rest straight away Reviewed on: 1st May 2024

Just fantastic non judgemental help

The staff were very helpful not judgemental and explained all the options open to me they were amazing Reviewed on: 1st May 2024

Life changers.

I cannot fault step change in anyway. They have got it exactly right. Great service, support, ease of set up, updates etc. I was in a bad place with money and I dreaded asking for help. I was embarrassed to be honest. I was also at my wits end and sinking. The whole process was simple to set up. The ongoing support has been perfect and hassle free. I am still in debt but now have breathing space and I can see an end. If you are reading this and are unsure, please don’t waste anymore time. Take the plunge and make contact. I promise you won’t regret it. Reviewed on: 1st May 2024

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