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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Life changing.

Life changing. Life saving. I am now able to manage my money without being chased for money I don’t have. The service is second to non Reviewed on: 15th May 2024

A very positive experience

It's been very positive throughout, they are helpful and have reduced my stress loads Reviewed on: 15th May 2024

Best dept management available

Very easy to use website and simple clear instructions of the process. Extremely helpful advice and takes a lot of stress out of the whole procedure. That it is a free service is astounding as so many companies charge for debt management plans and actions. Selfless, helpful and effective debt management. The only truly stress free way to deal with debt. Reviewed on: 15th May 2024

StepChange were absolutely fantastic when I was face...

StepChange were absolutely fantastic when I was faced with sorting out my husband's credit card/bank debt problem which had built up unknowingly during the onset and development of dementia. I was in despair when I discovered it and just didn't know what to do. They were sympathetic and were very patient and understanding during a 2 1/2 hour telephone conversation. Kept telling me not to worry and we could sort it out, they were truly wonderful. The debt management plan has now been in place for 4 1/2 years and has been faultless in its execution. In 18 months the debt should finally be paid off. The debt is being paid off at a rate which is affordable to us making allowance for all other household bills, payments and contingency plans. I am extremely grateful to StepChange and have no hesitation in recommending them in the highest possible way. Reviewed on: 15th May 2024

The only way to go!

Very helpful and understanding. Simple to get help, it's the only way to get sorted out. Reviewed on: 15th May 2024

Always helpful and understanding.

Always helpful and understanding. I have been able to manage my debts easily and I am no longer stressed or worried all the time. Reviewed on: 15th May 2024

Very help and friendly staff.

Very help and friendly staff. I was in alot of debt and they reassure me, and helped me though the process. Reviewed on: 15th May 2024

Great help

Great help given to chose my options and always just the end of the phone Reviewed on: 15th May 2024

I feel more relax not thinking about all the debts a...

I feel more relax not thinking about all the debts and where to get the money to pay all my debts. I can sleep now and eat properly .and advice some of my friends to just spend what really substantial not to over spend . Dont buy expensive things just enough whatever you have earned. Reviewed on: 15th May 2024

StepChange helped me in my life when I needed it.

StepChange helped me in my life when I needed it. They made the whole process very easy to understand and help me if I have any issues. The customer service is excellent, the staff are very kind and give the best advice for your issue. Without StepChange I would have lost a lot in my life but due to them I'm on the road to financial recovery and have managed to keep my life on track. If you need financial help then I highly recommend you give them a call, there's nothing to lose! Reviewed on: 15th May 2024

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