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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18603 reviews)

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4.92

Based on 18,603 reviews, last reviewed 11th Jun 2026

186550% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get the help you need. I ended up in a very bad financial mess due to a bereavement and redundant due to Covid. I was very depressed when I contacted step change. After spea... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18603)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent and Trustworthy Organisation

Stepchange are fabulous and are the reason I managed to get my life back on track and finally become debt free. They are non-judgmental and help you every step of the way. I would highly recommend them to anyone who has a problem with debt and needs help in resolving it Reviewed on: 15th May 2024

Survey for debt management

Members of staff friendly and professional. Reviewed on: 15th May 2024

Lifesaving

1st class service have been a lifesaver for me over the last few years Reviewed on: 15th May 2024

DMP - Stepchange

Stepchange have helped me tremendously since Oct 2022 with a debt management plan for my debts. After COVID in 2020 my finances were all over the place and I lost my main job and was barely making ends meet with my second job and then falling pregnant end of 2020 my finances were completely finished and I could not keep up the payments to my credit cards and bnpl accounts. I asked for help from them and they have made my life much easier now with one simple payment each month to my debts and thanks to them I will be debt free a lot sooner than if I had tried to tackle the issues on my own. Reviewed on: 15th May 2024

Very helpful from the start, friendly and knowledgea...

Very helpful from the start, friendly and knowledgeable staff who reduced the worry from the start and have continued with their help. Reviewed on: 15th May 2024

very good to deal with, do not judge you so...

very good to deal with, do not judge you so helpful Reviewed on: 15th May 2024

Stepchange are an absolute life changer, even life s...

Stepchange are an absolute life changer, even life saver, for those who have fallen into the abyss of financial difficulties. Reviewed on: 15th May 2024

Stepchange

Stepchange staff were polite non judgemental and sensitive in their approach towards me when managing my DMP. They made the whole process less stressful in what was a very difficult period of time. I would definitely recommend them to anyone who finds themselves in financial difficulties. Thank you so much Stepchange. Reviewed on: 15th May 2024

Highly recommend

Very helpful customer service, an excellent option for people that are stuck financially and need extra support paying back debts. Reviewed on: 15th May 2024

Always very helpful, gave me peace of mind

Always very helpful, gave me peace of mind Reviewed on: 15th May 2024

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