Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16662 reviews)

View other StepChange products

4.95

Based on 16,661 reviews, last reviewed 11th May 2026

93600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and understanding. Very helpful and understanding. Helped with my needs Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16662)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Your services have been very helpful and very profes...

Your services have been very helpful and very professional without your assistance I would be stranded and not knowing what to do. I am greatly indebted to you and wish to express my gratitude for this. Thank you. Reviewed on: 1st May 2024

Very helpful and non judgemental staff

Very helpful and non judgemental staff Reviewed on: 1st May 2024

How step change helped me

I was managing to pay my 5 credit cards, with over 40k debt but the balance was not really changing due to the high interest rates. Debt change helped me get a Dmp and 4 years later the money is all paid off interest free. It would have taken me over 50 years to settle the debt just paying the minimal payments and without step change. I'd highly recommend asking for their help. Reviewed on: 1st May 2024

Step change changed my life

Befor step change I was constantly getting debt letters and just pit them in a draw to forget as all debt companies were not listening to me and they all wanted more than I could afford to pay. Reviewed on: 1st May 2024

They gave me help with my debts & enabled me to find...

They gave me help with my debts & enabled me to find help. An excellent help ill be forever be grateful for Reviewed on: 1st May 2024

They have always been so supportive and understanding

They have always been so supportive and understanding Reviewed on: 1st May 2024

It will be the best decision you will ever make today!

I went from being way over my head and stressing on a daily basis to being more in control of the debt I owe. Step change done all the hard work and gave me one easy to manage payment plan. They keep me informed every month as to how I'm doing and how much I have left to pay. I make sure my statements from my creditors matches what is on my payment plan and watch every month as it goes down. I struggled one month as my partner was unwell and I wasn't able to make a full payment. I phoned them and they asked what I could afford and they made the ammended without any hassle. As I got a salary increase I was able to increase my payments by £50 a month. It's not alot but it shortened the timeline for me become debt free. I'm 2 years in and now have been told I'll be debt free in 4 years. The first time I was able to see the light at the end of the hole I dug myself into. I am forever grateful to the team at StepChange as it gave me my life back. I no longer stress about how I can make payments to everyone. That first night after they told me everything was fine and set up was the best sleep I have had in the 7 years it took me to deal with it all. I have my life back. Reviewed on: 1st May 2024

Step change went above and beyond to help me sort m...

Step change went above and beyond to help me sort my debts. They contacted all my debters and came to an agreement on my behalf and kept ongoing review s until my debs were cleared Reviewed on: 1st May 2024

Helpful Advice

Ten years ago I was struggling with loans and credit card debts I turned to StepChange who were wonderful helping me with a repayment plan I could afford .In a few months I will be debt free ...I am so grateful to StepChange Reviewed on: 1st May 2024

I was going under with mounting debts.

I was going under with mounting debts. As a retiree I had no way of increasing my income and my savings had all been used up. I was in despair and was being threatened by creditors with legal action. I'm so glad I found StepChange Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Advice service
from Debt Free Advice 5.00 from 5 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt Collection
from CCI Credit Management 5.00 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub