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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Highly recommend

Very helpful customer service, an excellent option for people that are stuck financially and need extra support paying back debts. Reviewed on: 15th May 2024

Always very helpful, gave me peace of mind

Always very helpful, gave me peace of mind Reviewed on: 15th May 2024

So helpful & Stress free, they are there for you eve...

So helpful & Stress free, they are there for you every step of the way Reviewed on: 15th May 2024

For No more worries .contact stepchange.

It's very hard to look at your emails when people are constantly wanting payment from you worries where building up. So I heard about step change and how they sort everything out so that your not getting more worried. They was brilliant I pay them debts monthly and it's mangable for me to pay them. No more worries thanks to step change. Reviewed on: 15th May 2024

Wouldn't go anywhere else

When my head was buried in the sand with all the debt I'd gotten myself into, StepChange made it easy to find a way out and speak about it. I highly recommend using StepChange with anything like this! Reviewed on: 15th May 2024

Step change have taken all the stress out of managin...

Step change have taken all the stress out of managing my money. I pay a monthly amount to them and do not get hassle from lenders. Reviewed on: 15th May 2024

They are helpful...

They are very helpful and understanding about your situation Reviewed on: 15th May 2024

I was lost and in debt and couldn’t see a way out of...

I was lost and in debt and couldn’t see a way out of a very dark time and don’t think I would be here if it wasn’t for StepChange and that’s the honest truth, please call them if you are going through the same difficult time. Reviewed on: 15th May 2024

Great customer servicethey help me put my mind and w...

Great customer servicethey help me put my mind and worries at ease Reviewed on: 15th May 2024

Stress. Managment

A couple of years back, things were coming to a head financially with loans and credit cards. I called step change and got everything managed, calls and E-mails to set up a payment plan and they sorted out with my creditors. Reviewed on: 15th May 2024

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