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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16642 reviews)

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4.95

Based on 16,642 reviews, last reviewed 11th May 2026

92700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

20 years in Stepchange I have been with Step change for 20 years and in all that time they have looked after me Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16642)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

I was very worried and frightened I could not cope f...

I was very worried and frightened I could not cope financially. They put my mind at rest Reviewed on: 1st May 2024

They help me repay my debts with manageable payments...

They help me repay my debts with manageable payments with I can afford and also They give you right advice about your debts and how to become debts free Reviewed on: 1st May 2024

Stepchange helped me admit that I was in debt and st...

Stepchange helped me admit that I was in debt and started helping me through what I can and can't do. I chose a debt management plan to help me make managable payments and still put food on the table. I have never had a bad experience with them and whoever is at the end of the phone is full of knowledge, understanding and none judgmental!! Reviewed on: 1st May 2024

StepChange have been amazing they helped me so much...

StepChange have been amazing they helped me so much when my husband passed and I found myself in financial difficulties they helped me put a plan together to affordabily pay my debts off over a period of time they contacted the companies I owed money to and explained my situation to them also if I have any concerns they are always there to help and advise I don't know what I would have done without their help I would highly recommend any one in financial difficulty to contact them. Reviewed on: 1st May 2024

Give them a chance to help

Could not have help me anymore So careing and professional Reviewed on: 1st May 2024

Best debt management plan service

I'm using StepChange with a debt management plan and I cleared most of my debt so far without issues. I even recommend to a family member who was also struggling with debt and in a month from now he'll be debt free. I'm very grateful for this service and happy I chose StepChange. Reviewed on: 1st May 2024

My debt solution.

Now the pressure is off my back from my creditors. Reviewed on: 1st May 2024

I have been helped with my debts, the service I rece...

I have been helped with my debts, the service I receive is very caring and not judged. Reviewed on: 1st May 2024

Helped me with debt repayment excellent charity high...

Helped me with debt repayment excellent charity highly recommend if you’re in financial difficulties Reviewed on: 1st May 2024

Absolutely fantastic

I can not fault this company. All they have done to help me, I can not thank them enough. They are great on the phone and keep me up to date by emails. Their communication is fantastic. Reviewed on: 1st May 2024

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