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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18614 reviews)

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4.92

Based on 18,614 reviews, last reviewed 11th Jun 2026

187100% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step change gave me a lot of help & support at a ver... Step change gave me a lot of help & support at a very stressful time Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18614)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Glad I contacted StepChange best thing I've ever done.

I was so nervous contacting StepChange at first but I am so glad I did. They are so helpful kind and caring. Never judged me and put a plan in place which has really helped me over the last 4 years. My debt was spiralling out of control but now I can actually sleeping at night not worrying about how am I going to find the money to pay. If you are struggling then I would most definitely contact StepChange. Reviewed on: 15th May 2024

Staff always very kind and helpful never judge the s...

Staff always very kind and helpful never judge the situation a real life saver for me by sorting my debt into one payment that I can afford to pay back.. Reviewed on: 15th May 2024

Very good helpful service they help in everyway they...

Very good helpful service they help in everyway they can with a understanding and professional approach Reviewed on: 15th May 2024

Easy to do online and talk to

Done most of mine online and had great communication as and when I needed it from online help to on the phone. Really nice understanding people Reviewed on: 15th May 2024

Step change have saved my life all these years I hav...

Step change have saved my life all these years I have been with them , they turned my life around and gave me a new lease of life. I am forever grateful for all they have done for me. So much happier and less depressed being with them . Reviewed on: 15th May 2024

StepChange simply the best

StepChange has helped me managing my loans they are very helpful and customer service is superb Reviewed on: 15th May 2024

Great support advice and help couldn’t recommend ste...

Great support advice and help couldn’t recommend step change enough. Reviewed on: 15th May 2024

Life Changing

I had being burying my head in the sand and avoiding addressing my debt, leading to spiral into more debt and affect my health and mental wellbeing. I made the decision to contact StepChange. I loved the fact it was online as I would have struggled to make a call and speak about my debt. It was a shock seeing it all on paper but StepChange have been amazing the repayments are affordable they gave good advice and took care of everything. I feel like a weight has been lifted and I finally have plan to pay my debts and can see a light at the end of tunnel. No longer dread the phone ringing or the post coming I can breathe. Reviewed on: 15th May 2024

They take their time to understand what you need.

They take their time to understand what you need. They explain every step in detail and make sure that you are happy and understand the options available to you. Once that's done, they do the rest. It takes a while to sort, so make sure you have around an hour free to talk through everything. Once you put the phone down, the relief is unbelievable! Reviewed on: 15th May 2024

Stepchange is very easy to follow and they eased my...

Stepchange is very easy to follow and they eased my anxiety instantly Reviewed on: 15th May 2024

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