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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16653 reviews)

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4.95

Based on 16,653 reviews, last reviewed 11th May 2026

93200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

STEP CHANGE LIFESAVER If you are serious about getting your life together again, step change, debt, advice will help you take the pressure off. Then you can begin to rebuil... Read more Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16653)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Stepchange a very helpful team who is helped me ov...

Stepchange a very helpful team who is helped me over years and great service thank you Reviewed on: 1st May 2024

Relief and confidence

For something that felt so overwhelming and impossible to tackle, StepChange made it feel so manageable, no big words, all explained in a way that I could undestand Reviewed on: 1st May 2024

Step Change have been really helpful throughout the...

Step Change have been really helpful throughout the whole process and have made things very easy. Reviewed on: 1st May 2024

Long time help me , always .

Long time help me , always . Understand my live hard , find it my money pay back barclays bank . My life is and cost and bill electricity and gas more money . Reviewed on: 1st May 2024

Hard to get through on phone but once you do very he...

Hard to get through on phone but once you do very helpful Reviewed on: 1st May 2024

I have been with debt change for years and they have...

I have been with debt change for years and they have always been very supportive Reviewed on: 1st May 2024

Very helpful and kind people made me feel at ease

Very helpful and kind people made me feel at ease Reviewed on: 1st May 2024

Was made to feel not alone.

Was made to feel not alone. Are always very helpful and friendly when you call Reviewed on: 1st May 2024

Very customer friendly, Service provided excellent,...

Very customer friendly, Service provided excellent, Great customer relations, Grate staffs always ready to help/ offer good advice. I can go on all day long not in of space. Reviewed on: 1st May 2024

Efficient

My process with together was very friendly and efficient. Reviewed on: 1st May 2024

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