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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18615 reviews)

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4.92

Based on 18,615 reviews, last reviewed 11th Jun 2026

187150% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They are good listeners and so give good advice to y... They are good listeners and so give good advice to your problems of debt. Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18615)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Life changing

Took a very stressful and worrying time in my life and showed me the light at the end of the tunnel. Thought I was alone, I wasnt Reviewed on: 15th May 2024

DMP assistance

Step change has helped me manage my debt and worry less. Reviewed on: 15th May 2024

StepChange have been so wonderful and helpful with m...

StepChange have been so wonderful and helpful with me clearing my debts! The team are always helpful and kind which is so useful when feeling stressed about debt repayments Reviewed on: 15th May 2024

Debts finally under control.......

Great experience so far, got my debts under control at the moment, finally learning how to control my finances and keep out of debt for the future and moving forward in life.Excellent customer service, no hassle from anyone. Reviewed on: 15th May 2024

Life changing advise in a period of terrible times

I have been in a terrible place with financial ruin. The team at StepChange have been behind me from the beginning offering incredible advise and really caring about the person on the phone. I really don't know what I would have done without their help and looking back I would have made life changing mistakes if I simply followed what the search engines were recommending. Reviewed on: 15th May 2024

Very helpfull and understanding.

Very helpfull and understanding. Reviewed on: 15th May 2024

Debt relief

I was exhausted with debt , with the help of stepchange all my debt was consolidated in an affordable monthly payment . Reviewed on: 15th May 2024

Very helpful and reassuring.

Very helpful and reassuring. Excellent advice and support. Reviewed on: 15th May 2024

Great help and very understanding

Great help and very understanding Reviewed on: 15th May 2024

Has helped me so much and so easy to sort out even i...

Has helped me so much and so easy to sort out even if it is a stressful time, i so far havent had any problems just good Reviewed on: 15th May 2024

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