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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18618 reviews)

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4.92

Based on 18,618 reviews, last reviewed 12th Jun 2026

187250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, Supportive and Life Changing Help The support I received was reassuring during a stressful time, and the process was straightforward and easy to follow. Thanks to their guidance, I now... Read more Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18618)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful and reassuring.

Very helpful and reassuring. Excellent advice and support. Reviewed on: 15th May 2024

Great help and very understanding

Great help and very understanding Reviewed on: 15th May 2024

Has helped me so much and so easy to sort out even i...

Has helped me so much and so easy to sort out even if it is a stressful time, i so far havent had any problems just good Reviewed on: 15th May 2024

Very Helpful

Very good advice and always help. Reviewed on: 15th May 2024

very good company very helpful put people's mind a...

very good company very helpful put people's mind at ease Reviewed on: 15th May 2024

Life changing and at times I imagine this is a life...

Life changing and at times I imagine this is a life saving service. Reviewed on: 15th May 2024

Step Change have been fantastic and supportive throu...

Step Change have been fantastic and supportive throughout all my debt issues. The customer service is second to none. All staff are polite and confidential at all times. I can't thank them enough for all the help I've received. Reviewed on: 15th May 2024

Wonderful service & great communication

Wonderful service & great communication Reviewed on: 15th May 2024

excellent service helped massively

excellent service helped massively Reviewed on: 15th May 2024

So easy to use and a weight of my chest

So easy to use and a weight of my chest Reviewed on: 15th May 2024

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