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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18618 reviews)

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4.92

Based on 18,618 reviews, last reviewed 12th Jun 2026

187250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, Supportive and Life Changing Help The support I received was reassuring during a stressful time, and the process was straightforward and easy to follow. Thanks to their guidance, I now... Read more Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18618)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange made my debt management experience easy a...

Stepchange made my debt management experience easy and smooth Reviewed on: 15th May 2024

Fantastic company.

Fantastic company. Staff are brilliant would have no problem recommending them Reviewed on: 15th May 2024

Incredible service

They have been so helpful understanding and not judging in anyway I’m so grateful for all the help and support they have provided-nearly debt free⭐️ Reviewed on: 15th May 2024

I felt comfortable and supported.

I felt comfortable and supported. I suffer with anxiety and often felt like everything was on top of me and could not see the light. Stepchange helped me so much. Reviewed on: 15th May 2024

They have handled my debt painlessly

They have handled my debt painlessly Reviewed on: 15th May 2024

Help me get on the right track and not worry about m...

Help me get on the right track and not worry about my family Reviewed on: 15th May 2024

Prompt and made at ease.

Prompt and made at ease. Looking sr the best plan Reviewed on: 15th May 2024

Great advice

Great advice and experienced staff available to offer support. Reviewed on: 15th May 2024

only good things

only good things can be said about the way they have been with me. Reviewed on: 15th May 2024

A most helpful and understanding experience from sta...

A most helpful and understanding experience from start to finish, the customer service is second to none Reviewed on: 15th May 2024

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