Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

View other StepChange products

4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Stepchange saved me from a breakdown

Stepchange came into my life after Covid caused me to fall behind with my financial payments. I was under so much stress, juggling bank, credit card and bill payment and they handled arranging me to pay back my debts through one payment to them and they sorted the rest. Unfortunately I am still paying my debt off as the creditors had originally charged me so much interest but I am hopeful to get back on track in a couple of years. Stepchange really help me to not have a breakdown. Thank you Stepchange. X Reviewed on: 15th May 2024

So informative and helpful from the 1st email .

So informative and helpful from the 1st email . Months of worrying gone in one phone call Reviewed on: 15th May 2024

Excellent support

Have always helped and given sound advice Reviewed on: 15th May 2024

Helped me sort out my problems.

Helped me sort out my problems. Gave me peace of mind. Took all the stress away. Thank you for all the work you did and making my life a whole bit different. Reviewed on: 15th May 2024

Such a relief to get proper debt advice

So relieved to get sound constructive help from StepChange. They took me through the whole process and were so empathetic & supportive throughout. Can’t praise them highly enough, Reviewed on: 15th May 2024

Excellent Service

Whenever I’ve had to deal with the customer service team, they’ve been supportive and understanding each time I’ve contacted them. Couldn’t ask for more! Reviewed on: 15th May 2024

Debt is often unspoken.

Debt is often something we don't talk about. However, now that more people are struggling it's a topic that is easier to approach. Personally, it's a very difficult subject to talk about with friends and family. Which is why despite the great service received I couldn't recommend without being asked directly. Reviewed on: 15th May 2024

Free impartial advice and debt management support.

Free impartial advice and debt management support. Invaluable in my time of crisis in establishing my financial debt management plan for repayment if creditors based on affordability. Regular updates for peace of mind. Reviewed on: 15th May 2024

Glad I contacted StepChange best thing I've ever done.

I was so nervous contacting StepChange at first but I am so glad I did. They are so helpful kind and caring. Never judged me and put a plan in place which has really helped me over the last 4 years. My debt was spiralling out of control but now I can actually sleeping at night not worrying about how am I going to find the money to pay. If you are struggling then I would most definitely contact StepChange. Reviewed on: 15th May 2024

Staff always very kind and helpful never judge the s...

Staff always very kind and helpful never judge the situation a real life saver for me by sorting my debt into one payment that I can afford to pay back.. Reviewed on: 15th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt management
from Creditfix 4.63 from 795 reviews
Debt Solutions
from Debt Movement 4.08 from 18 reviews
Debt Solutions
from MoneyPlus 4.10 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub