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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16691 reviews)

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4.95

Based on 16,691 reviews, last reviewed 12th May 2026

95100% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Relieved to find someone to help and trouble free . Relieved to find someone to help and trouble free . It can get worrying when you feel isolated in debt so it was great to find support . Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16691)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Step Change have been really helpful throughout the...

Step Change have been really helpful throughout the whole process and have made things very easy. Reviewed on: 1st May 2024

Long time help me , always .

Long time help me , always . Understand my live hard , find it my money pay back barclays bank . My life is and cost and bill electricity and gas more money . Reviewed on: 1st May 2024

Hard to get through on phone but once you do very he...

Hard to get through on phone but once you do very helpful Reviewed on: 1st May 2024

I have been with debt change for years and they have...

I have been with debt change for years and they have always been very supportive Reviewed on: 1st May 2024

Very helpful and kind people made me feel at ease

Very helpful and kind people made me feel at ease Reviewed on: 1st May 2024

Was made to feel not alone.

Was made to feel not alone. Are always very helpful and friendly when you call Reviewed on: 1st May 2024

Very customer friendly, Service provided excellent,...

Very customer friendly, Service provided excellent, Great customer relations, Grate staffs always ready to help/ offer good advice. I can go on all day long not in of space. Reviewed on: 1st May 2024

Efficient

My process with together was very friendly and efficient. Reviewed on: 1st May 2024

Very good advice and just when you require any

Very good advice and just when you require any Reviewed on: 1st May 2024

Stepchange have helped me tremendously over the last...

Stepchange have helped me tremendously over the last 2 years. Peace of mind and helping me get focused on life again. I can't thank Stepchange enough for helping me through a difficult period. Reviewed on: 1st May 2024

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