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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18662 reviews)

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4.92

Based on 18,662 reviews, last reviewed 12th Jul 2026

126033% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent support. Excellent support. Extremely compassionate understanding and kind people Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18662)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Struggled to control increasing debt.

Struggled to control increasing debt. Set up debt management plan with Step Change, I now feel relieved everything is in one place. Easy to update when debt have been passed on. Reviewed on: 15th May 2024

I was really stressed and struggling for a long time...

I was really stressed and struggling for a long time before I got in touch with these guys. They answered the phone the same day, went through my bills and I instantly felt reassured that my problems could be sorted. Reviewed on: 15th May 2024

Helped me to deal with debts I couldn't afford to pay.

Helped me to deal with debts I couldn't afford to pay. Was a relief which can be a life changing. Reviewed on: 15th May 2024

Amazing!

Step change have been amazing helped me sort my debts into a manageable payment plan Reviewed on: 15th May 2024

I'm really happy about their service, good customer...

I'm really happy about their service, good customer service and excellent communication skills Reviewed on: 15th May 2024

Step change helped me out of a hole.

Step change helped me sort my debt out when I fell on hard times. It's made life so much better. Easy to sort out and makes you feel less stressed with it all Reviewed on: 15th May 2024

i can not recommend enough - approachable,non-judgem...

i can not recommend enough - approachable,non-judgemental Reviewed on: 15th May 2024

Customer service are so lovely and calm and helpful

Customer service are so lovely and calm and helpful Reviewed on: 15th May 2024

Life changing

Took a very stressful and worrying time in my life and showed me the light at the end of the tunnel. Thought I was alone, I wasnt Reviewed on: 15th May 2024

DMP assistance

Step change has helped me manage my debt and worry less. Reviewed on: 15th May 2024

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