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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18618 reviews)

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4.92

Based on 18,618 reviews, last reviewed 12th Jun 2026

187250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, Supportive and Life Changing Help The support I received was reassuring during a stressful time, and the process was straightforward and easy to follow. Thanks to their guidance, I now... Read more Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18618)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very good and very helpful peace of mind

Very good and very helpful peace of mind Reviewed on: 11th May 2024

StepChange helped me when i had no hope and thought...

StepChange helped me when i had no hope and thought i would lose my home Reviewed on: 11th May 2024

Keep asking for security when contact them.

Keep asking for security when contact them. No one ever p8cjs to phone. Still get debt letters. They're useless. Reviewed on: 11th May 2024

Excellent experienced advisors & great service

Excellent experienced advisors & great service Reviewed on: 11th May 2024

My debts are being paid off.

Step Change have changed my life, I'm finally paying my debts. Reviewed on: 11th May 2024

Took my debt and put it into a plan, talked to all t...

Took my debt and put it into a plan, talked to all the creditor's and arranged repayments Reviewed on: 11th May 2024

A weight off my mind.

I came to Stepchange out of desperation, and they took my debt and made it manageable to pay it back, which took a weight off my mind. Reviewed on: 11th May 2024

Helpful and trustworthy service

Very helpful advice managed to get affordable repayments agreed and ease myself out of trouble, talked to companies concerned and got an agreement Reviewed on: 11th May 2024

Review of Debt Management Plan

Given the situation I have found myself in, the help and guidance provided by Step Change has been invaluable. It has left me feeling much less stressed about my situation and more positive about the future with managing my debts. The people I have spoken too are brilliant with how they approach your problems. For anyone in a similar situation I would recommend Step Change for help without any hesitation. Reviewed on: 11th May 2024

A weight of your shoulders

Really understand a persons situation and great at helping find the right solution Reviewed on: 11th May 2024

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