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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,662 reviews, last reviewed 12th Jul 2026

126033% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent support. Excellent support. Extremely compassionate understanding and kind people Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

They have handled my debt painlessly

They have handled my debt painlessly Reviewed on: 15th May 2024

Help me get on the right track and not worry about m...

Help me get on the right track and not worry about my family Reviewed on: 15th May 2024

Prompt and made at ease.

Prompt and made at ease. Looking sr the best plan Reviewed on: 15th May 2024

Great advice

Great advice and experienced staff available to offer support. Reviewed on: 15th May 2024

only good things

only good things can be said about the way they have been with me. Reviewed on: 15th May 2024

A most helpful and understanding experience from sta...

A most helpful and understanding experience from start to finish, the customer service is second to none Reviewed on: 15th May 2024

Availability straightforward.

Availability straightforward. Easily accessible. Staff helpful and knowledgeable. They are not judgemental. Provides advice and or information required . The ability to update information electronically when needed is an asset as I can do so at anytime. This service is like having an emergency device handy Reviewed on: 15th May 2024

HELPED ME SORT ALL MY CREDITORS.

I WENT TO THEM FOR HELP ABOUT 3 YEARS AGO, WAS DESPERATE & BEING CHASED & THREATENED BY A CREDIT CARD COMPANY. THEY LISTENED, HELPED ME WITH EVERYTHING I NEEDED & ACTED ON MY BEHALF. IT ALL GOT SORTED OUT & THEY GOT ME A MONTH ARRANGEMENT SET UP WITH MY CREDITORS, SOMETHING I CAN MANAGE. COULD FINALLY SLEEP AT NIGHT AFTER THEIR HELP,. Reviewed on: 14th May 2024

Life changing

My Experience with Stepchange is the best decision I made I am able to manage my debt with an affordable amount for me. Reviewed on: 14th May 2024

StepChange gives hope.

The help I got and get from StepChange makes my life lighter. Every person I had conversations been helpful and to the point. Thanks! Reviewed on: 14th May 2024

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