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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16596 reviews)

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4.95

Based on 16,596 reviews, last reviewed 10th May 2026

90500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It’s been a journey, staff have been very supportive... It’s been a journey, staff have been very supportive and advise and support has been excellent. Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16596)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Stepchange helped me sort out my debts into one mont...

Stepchange helped me sort out my debts into one monthly affordable payment. Ending months of worrying and stress. Absolutely brilliant service. Reviewed on: 1st May 2024

Efficient helpers

Efficient. Clear communication. Systems well set up. Staff seem overstretched but they will get to you. Once they get to you, you are in stable hands. They are considerate, empathetic, kind and responsive. Also professionalism tops their culture. Reviewed on: 1st May 2024

There is no judgement.

There is no judgement. Clear, concise advice. Everyone is knowledgeable and reassuring. A huge help and I can live my life again without worry. Reviewed on: 1st May 2024

I was really nervous to make the phone call.

I was really nervous to make the phone call. I was completely put at ease with no judgement. Very helpful advice which started me on the path to being debt free. Reviewed on: 1st May 2024

So help full and I do not no what I would have du...

So help full and I do not no what I would have dun with out them Reviewed on: 1st May 2024

I cannot tell you how much finding Step Change has c...

I cannot tell you how much finding Step Change has changed my life. I was drowning in debts. I didn’t know where to go and now I feel like I’m on top and I can see the light at the end of the tunnel of the debts that I have. Step Change always there to help and guide you through the process. Reviewed on: 1st May 2024

Excellent throughout.

Excellent throughout. Always on hand to offer bespoke and nonjudgmental debt advice and all advisors are very knowledgeable and only too happy to help. So grateful to step change for helping me set up a realistic and manageable debt management plan, with my aim of becoming debt free as soon as possible. Reviewed on: 1st May 2024

I have heard about StepChange about one friend of mine.

I have heard about StepChange about one friend of mine. She advised me to contact them, and I would like to say that I have done the right thing. I have spoken with few advisors, and they were very helpful and friendly. StepChange hepled me to choose the right decision for me. I highly recommend to anyone who may need help. Thank you. Reviewed on: 1st May 2024

Fantastic Experience!

I first approached StepChange in May 2018 and finished my plan in April 2023. It was a long road but they were extremely patient, friendly and non-judgmental throughout the entire experience. I rarely needed there assistance but when I did, it was promptly acted on and assured myself every step of the way. I managed to reduce £19,000 worth of debt in five years and it was such a simple process. I'll be forever grateful for the support and assistance they provided. Thank you! Reviewed on: 1st May 2024

So helpful and great advice great people to speak to...

So helpful and great advice great people to speak to give you plenty of time to talk Reviewed on: 1st May 2024

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