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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18619 reviews)

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4.92

Based on 18,619 reviews, last reviewed 12th Jun 2026

187300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great Service Great service, pleasure to deal with. Good experience allround. Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18619)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Paid off debt quicker than the schedule.

Paid off debt quicker than the schedule. Even received overpayment back promptly. Very thankful for helping during the difficult pandemic period. I have a newfound respect for this service which I am certain is changing lives positively. Using the online portal was simple and reassuring whilst watching the total amount owed whittle away Reviewed on: 10th May 2024

Reliable Company

I really do not know what we would have done without Stepchange when my cousin got into debt. You were always ready to provide support and give advice. Reviewed on: 10th May 2024

Staff are very helpful and kind.

Staff are very helpful and kind. Very Professional in their job. It helped me a lot especially in dealing with my problems in financial worries. Before I came to know stepchange I could hardly slept and I was so worried that I had accumulated this debt. I am very thankful that stepchange helped me managed to pay my debt. You will always in my heart for saving my life. May God bless you all . Reviewed on: 10th May 2024

I've got my life back

The people at Stepchange have been very understanding, sympathetic and non judgemental every time I have spoken to them. They have lifted a huge amount of stress off of my shoulders, and helped me get some control back. I can't thank them enough for giving me a light at the end of very long dark tunnel. Reviewed on: 10th May 2024

Exceeded expectations

Every aspect from the initial call offering excellent advice through to completing all subsequent steps we're provided Reviewed on: 10th May 2024

Very helpful

Very professional and helpful throughout and put my mind to rest Reviewed on: 10th May 2024

I have been drowning in debt for years.

I have been drowning in debt for years. Making minimum payments every month to my credit cards was getting me no where..Finally stepchange helped put a stop to that. Now i can breath again and i am tremendously grateful. I will never use a credit card again. Reviewed on: 10th May 2024

Stop the worry.

Changed sleepless days and nights into anxiety free living and feeling in control Reviewed on: 10th May 2024

Helped us all the way ,took away all the pressure an...

Helped us all the way ,took away all the pressure and uncertainty and depression that can come with debt and dealing with it all,when you’re put in this position by a life changing disability that you thought would never happen to us Reviewed on: 10th May 2024

Best thing I ever did was talk to StepChange

No judgement when I talked through my debts, offered solid advice on the possible solutions and recommended what they felt was best for my circumstances. All correspondence was clear and the website portal was great to be able to log in and check on things or update balances. Also had very quick responses via email if I had any correspondence from creditors. The stressful phone calls and letters asking for payment stopped, which was a huge relief - StepChange contacted them all to advise of the new plan. Completing the budget also helped me to change my spending habits and prioritise what I actually needed. I am now debt free and looking forward to rebuilding my credit score as well as my self esteem! Reviewed on: 10th May 2024

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