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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

StepChange First class service

Have been using them for several years and their management of my debt repayment, advice, dealing with my debtors and communication are all first class and I can't see how it could be bettered. I would highly recommend StepChange to anyone who have debt issues. They really do take away the worry and the pain. Reviewed on: 12th May 2024

Great service

They have helped me sort out my finances in a way that was manageable for me. Always helpful and non judgemental in their approach both online and when I've had to speak to someone. A great service for anyone struggling with debt. Reviewed on: 12th May 2024

It’s hard to say anything more than brilliant

It’s hard to say anything more than brilliant Reviewed on: 12th May 2024

my life line

looked after me when all hope was gone free next year Reviewed on: 12th May 2024

Great Charity Highly Recommended

Never judging and able to advise the correct course of action for my needs based off of my circumstances. Regular reviews to ensure I kept current and took a lot of the stress away from the situation. Great charity that I would highly recommend. Reviewed on: 12th May 2024

Very efficient,very polite and get things done.

Very efficient,very polite and get things done. Reviewed on: 12th May 2024

Lengthy start but once in all good

Lengthy start but once in all good Reviewed on: 12th May 2024

Very good and very helpful peace of mind

Very good and very helpful peace of mind Reviewed on: 11th May 2024

StepChange helped me when i had no hope and thought...

StepChange helped me when i had no hope and thought i would lose my home Reviewed on: 11th May 2024

Keep asking for security when contact them.

Keep asking for security when contact them. No one ever p8cjs to phone. Still get debt letters. They're useless. Reviewed on: 11th May 2024

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