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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Step changed our lives

We were in a bad place worrying every week and step change helped us sort all our card problems out and stop the mad interest added monthly to help us get the debt down and pay our debt off slowly but surely still allowing us to live as a family Reviewed on: 13th May 2024

After speaking to stepchange it was the best night's...

After speaking to stepchange it was the best night's sleep in weeks Reviewed on: 13th May 2024

A solution at last.

I was initially worried about my initial phone call to StepChange. The member of staff I spoke to made the process easy and made me feel comfortable as I went through the process of revealing my debt. It became such a relief after all the worry to be able to sort it out with a Debt Management Plan. Reviewed on: 13th May 2024

Easy to use approachable staff reassuring.

Easy to use approachable staff reassuring. Reviewed on: 13th May 2024

AMAZING!!!!!

Lovely people, extremely helpful. Fou Reviewed on: 13th May 2024

Hugely helpful.

Very easy to contact and deal with. Good communication regarding statements etc. Very helpful and none judgemental. Great at helping me with my finances, I would definitely recommend Step Change to anyone having financial difficulty. Reviewed on: 12th May 2024

Help and advice when needed

Always ready to help and suggest best way forward when help was needed.We spent several years clearing our debt with their guidance and cannot fault them.The biggest benefit was they negotiated with our creditors to stop interest being applied which meant that every penny we paid came off our debt, without that help we would have taken much longer to be debt free. Reviewed on: 12th May 2024

StepChange First class service

Have been using them for several years and their management of my debt repayment, advice, dealing with my debtors and communication are all first class and I can't see how it could be bettered. I would highly recommend StepChange to anyone who have debt issues. They really do take away the worry and the pain. Reviewed on: 12th May 2024

Great service

They have helped me sort out my finances in a way that was manageable for me. Always helpful and non judgemental in their approach both online and when I've had to speak to someone. A great service for anyone struggling with debt. Reviewed on: 12th May 2024

It’s hard to say anything more than brilliant

It’s hard to say anything more than brilliant Reviewed on: 12th May 2024

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