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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Very good and very helpful peace of mind

Very good and very helpful peace of mind Reviewed on: 11th May 2024

StepChange helped me when i had no hope and thought...

StepChange helped me when i had no hope and thought i would lose my home Reviewed on: 11th May 2024

Keep asking for security when contact them.

Keep asking for security when contact them. No one ever p8cjs to phone. Still get debt letters. They're useless. Reviewed on: 11th May 2024

Excellent experienced advisors & great service

Excellent experienced advisors & great service Reviewed on: 11th May 2024

My debts are being paid off.

Step Change have changed my life, I'm finally paying my debts. Reviewed on: 11th May 2024

Took my debt and put it into a plan, talked to all t...

Took my debt and put it into a plan, talked to all the creditor's and arranged repayments Reviewed on: 11th May 2024

A weight off my mind.

I came to Stepchange out of desperation, and they took my debt and made it manageable to pay it back, which took a weight off my mind. Reviewed on: 11th May 2024

Helpful and trustworthy service

Very helpful advice managed to get affordable repayments agreed and ease myself out of trouble, talked to companies concerned and got an agreement Reviewed on: 11th May 2024

Review of Debt Management Plan

Given the situation I have found myself in, the help and guidance provided by Step Change has been invaluable. It has left me feeling much less stressed about my situation and more positive about the future with managing my debts. The people I have spoken too are brilliant with how they approach your problems. For anyone in a similar situation I would recommend Step Change for help without any hesitation. Reviewed on: 11th May 2024

A weight of your shoulders

Really understand a persons situation and great at helping find the right solution Reviewed on: 11th May 2024

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