Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

View other StepChange products

4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

my life line

looked after me when all hope was gone free next year Reviewed on: 12th May 2024

Great Charity Highly Recommended

Never judging and able to advise the correct course of action for my needs based off of my circumstances. Regular reviews to ensure I kept current and took a lot of the stress away from the situation. Great charity that I would highly recommend. Reviewed on: 12th May 2024

Very efficient,very polite and get things done.

Very efficient,very polite and get things done. Reviewed on: 12th May 2024

Lengthy start but once in all good

Lengthy start but once in all good Reviewed on: 12th May 2024

Very good and very helpful peace of mind

Very good and very helpful peace of mind Reviewed on: 11th May 2024

StepChange helped me when i had no hope and thought...

StepChange helped me when i had no hope and thought i would lose my home Reviewed on: 11th May 2024

Keep asking for security when contact them.

Keep asking for security when contact them. No one ever p8cjs to phone. Still get debt letters. They're useless. Reviewed on: 11th May 2024

Excellent experienced advisors & great service

Excellent experienced advisors & great service Reviewed on: 11th May 2024

My debts are being paid off.

Step Change have changed my life, I'm finally paying my debts. Reviewed on: 11th May 2024

Took my debt and put it into a plan, talked to all t...

Took my debt and put it into a plan, talked to all the creditor's and arranged repayments Reviewed on: 11th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Darcey Quigley & Co 3.55 from 3 reviews
Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews
Debt management
from Creditfix 4.63 from 795 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub