Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

View other StepChange products

4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

I was on a Debt Management Plan for Many Years..

I was on a Debt Management Plan for some Years but they helped me by working out what i could Afford to pay Each Month and I Payed it Each Month and having regular Review's making sure I could afford my Commitment, StepChange Contacted my Debtors there were Three and gave them my statement of Earnings and what i had left over to pay between them and they accepted it, As i mentioned i had regular review's and Eventually i was Debt Free. Before i had contacted StepChange I contacted my Debtors and Offered what i could Afford They wouldn't accept it, As StepChange is a reputable Debt Management Organisation My Debtors accepted my Payment Plan and it was less than i Offered in the beginning, But Eventually i was Debt-Free and I Love it. It's Such a Relief, I am Really Thankful for the Help i Received From StepChange they made it so Easy and i would recommend them to any one that had Debt Problems. Reviewed on: 10th May 2024

Help me every time I have had a problem with compani.es

Help me every time I have had a problem with companies and take worry away from dealing with problems myself. SOME COMPANIES TRY AND BROW BEAT YOU INTO SENDING THEM MORE MONEY and I can pass problems onto StepChange and know they will sort this out for me. Reviewed on: 10th May 2024

Fantastic 5*

Absolutely been a god send, I have no more money worries as stepchange see to all my stress dealing with my debts, amazing honestly. Reviewed on: 10th May 2024

Paid off debt quicker than the schedule.

Paid off debt quicker than the schedule. Even received overpayment back promptly. Very thankful for helping during the difficult pandemic period. I have a newfound respect for this service which I am certain is changing lives positively. Using the online portal was simple and reassuring whilst watching the total amount owed whittle away Reviewed on: 10th May 2024

Reliable Company

I really do not know what we would have done without Stepchange when my cousin got into debt. You were always ready to provide support and give advice. Reviewed on: 10th May 2024

Staff are very helpful and kind.

Staff are very helpful and kind. Very Professional in their job. It helped me a lot especially in dealing with my problems in financial worries. Before I came to know stepchange I could hardly slept and I was so worried that I had accumulated this debt. I am very thankful that stepchange helped me managed to pay my debt. You will always in my heart for saving my life. May God bless you all . Reviewed on: 10th May 2024

I've got my life back

The people at Stepchange have been very understanding, sympathetic and non judgemental every time I have spoken to them. They have lifted a huge amount of stress off of my shoulders, and helped me get some control back. I can't thank them enough for giving me a light at the end of very long dark tunnel. Reviewed on: 10th May 2024

Exceeded expectations

Every aspect from the initial call offering excellent advice through to completing all subsequent steps we're provided Reviewed on: 10th May 2024

Very helpful

Very professional and helpful throughout and put my mind to rest Reviewed on: 10th May 2024

I have been drowning in debt for years.

I have been drowning in debt for years. Making minimum payments every month to my credit cards was getting me no where..Finally stepchange helped put a stop to that. Now i can breath again and i am tremendously grateful. I will never use a credit card again. Reviewed on: 10th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from PayPlan 4.94 from 22303 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt Solutions
from Money Advisor 3.90 from 13 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub