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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16614 reviews)

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4.95

Based on 16,614 reviews, last reviewed 10th May 2026

91350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange is the best in the UK. Stepchange is a professional Debt advisor and management charity company where every single debtor can find the best advise, debt solution and support... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16614)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Friendly, patient and knowledgeable.

Friendly, patient and knowledgeable. Reviewed on: 1st May 2024

I came to Step Change with a large debt and was very...

I came to Step Change with a large debt and was very worried about paying it off. They have helped me over the past years to make an affordable plan that I’ve been able to keep to. I’ll finish paying my best off next year with all their help Reviewed on: 1st May 2024

Exceptional service with continuous advice on money...

Exceptional service with continuous advice on money management Reviewed on: 1st May 2024

Excellent, professional and human.

Stepchange have been so helpful and professional. They have structured my debt and spoke to creditors. This has been so important in turning round a seemingly impos6task and allowing me to live and look forward again. Reviewed on: 1st May 2024

Step change are incredibly helpful

Step change are incredibly helpful Reviewed on: 1st May 2024

Stepchange has helped practically with a debt manage...

Stepchange has helped practically with a debt management plan with minimum fuss and they have helped so much more mentally I couldn't see a way forward until I contacted them. Reviewed on: 1st May 2024

I understand your misery.

I understand how terrible it feels when you are in debt and the creditors are chasing you by phone, post,email, solicitors letter , summons for court . I would advise just pick up the phone and call Step Change. They will help you in a very polite, professional way. Reviewed on: 1st May 2024

Helpful from start to finish

Helpful from start to finish in arranging my DMP. They have really helped me get control of my finances Reviewed on: 1st May 2024

Amazing service, helped turn my life around

Amazing service, helped turn my life around, I’m now 55 and completely debt free, all my wages are mine, no credit card, overdraft or loans to pay. They made the process simple and stress free. Monthly statements so I could see I was on track, had a 5 year plan which with there help was complete in 3 years. If your in debt phone them now, do not delay, I should have phoned them years ago. Reviewed on: 1st May 2024

Very straightforward, understanding and sympathetic.

Very straightforward, understanding and sympathetic. Reviewed on: 1st May 2024

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