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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Best debt management ever

They have been fantastic and always help me when I need them. They lower my anxiety at stressful times Reviewed on: 7th May 2024

Step change took away all the stress and fear

Step change took away all the stress and fear of having to deal with everyone that we owed money too Reviewed on: 7th May 2024

StepChange are absolute lifesavers.

StepChange are absolute lifesavers. After struggling with debt so much that it was starting to effect my health I took the decision to seek help from them. They were amazing from the start. They literally changed things for the better straight away. Life is so much better now and it is all thanks to them. I would highly recommend them. Reviewed on: 7th May 2024

Stepchange Service

Stepchange have been incredibly helpful to me at a very difficult time and continue to provide great advice Reviewed on: 7th May 2024

Stepchange is a wonderful organisation.

Stepchange is a wonderful organisation. They helped me deal with a significant level of debt by establishing a workable payment plan to my creditors. Their staff are without doubt the best people I have ever come across in their positive support and kindness. They always find a solution when things look overwhelming and without them at the end of a phone line I don't think I would be where I am now. Reviewed on: 7th May 2024

I have been impressed with Step Change as my choice...

I have been impressed with Step Change as my choice of Debt Management. They’ve been extremely helpful, professional and at the same time friendly and understanding. They have advised and guided me through my repayments with varying options and I am grateful they were there when I couldn’t see a way out. I would advise anyone with Debt to contact Step Change as soon as possible. No more sleepless nights and constant worry how to pay the bills. Reviewed on: 7th May 2024

Always helpful and puts my mind at rest.

Always helpful and puts my mind at rest. Reviewed on: 7th May 2024

supportive staff , super online portal which is easy...

supportive staff , super online portal which is easy to use, professional service Reviewed on: 7th May 2024

Great first step.

Great first step. Admitting you have a problem with debt/money is the major first hurdle but StepChange are there to help and not judge. The initial process is a little time consuming but is necessary to make sure the solution suits your needs. I'm extremely glad I got in contact with StepChange and I'm happy to say that after 5 years I am debt free and no longer dreading the doorbell ringing or the letters the postman is delivering. StepChange gave me back a positive outlook and I hope I never have to use them again, but so glad they were there when I needed that help. Reviewed on: 7th May 2024

They are above excellent

They are an excellent resource for people like me who are in a financial hole. Nothing is a problem, and they take all the stress out of the process. A wonderful charity. Reviewed on: 7th May 2024

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