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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16721 reviews)

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4.95

Based on 16,721 reviews, last reviewed 13th May 2026

96450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I cannot recommend Step Change enough. I cannot recommend Step Change enough. I buried my head for so long, feeling ashamed and embarrassed by my debt but the customer advisors were lovely ... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16721)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Excellent throughout.

Excellent throughout. Always on hand to offer bespoke and nonjudgmental debt advice and all advisors are very knowledgeable and only too happy to help. So grateful to step change for helping me set up a realistic and manageable debt management plan, with my aim of becoming debt free as soon as possible. Reviewed on: 1st May 2024

I have heard about StepChange about one friend of mine.

I have heard about StepChange about one friend of mine. She advised me to contact them, and I would like to say that I have done the right thing. I have spoken with few advisors, and they were very helpful and friendly. StepChange hepled me to choose the right decision for me. I highly recommend to anyone who may need help. Thank you. Reviewed on: 1st May 2024

Fantastic Experience!

I first approached StepChange in May 2018 and finished my plan in April 2023. It was a long road but they were extremely patient, friendly and non-judgmental throughout the entire experience. I rarely needed there assistance but when I did, it was promptly acted on and assured myself every step of the way. I managed to reduce £19,000 worth of debt in five years and it was such a simple process. I'll be forever grateful for the support and assistance they provided. Thank you! Reviewed on: 1st May 2024

So helpful and great advice great people to speak to...

So helpful and great advice great people to speak to give you plenty of time to talk Reviewed on: 1st May 2024

Life changing !

Step change , changed my life , got all my finances under control . I have learned how to budget and haven’t got in any more debt for five years . Friendly and really helpful service Reviewed on: 1st May 2024

Very helpful and understanding, not judge mental...

Very helpful and understanding, not judge mental at all. Reviewed on: 1st May 2024

Good customer service and very professional.

Good customer service and very professional. Reviewed on: 1st May 2024

Easy to research and the help is right there

Easy to research and the help is right there Reviewed on: 1st May 2024

Fantastic Company to use

I have twice used stepchange in sorting my debts out and both times they have been extremely helpful and professional. Never judgemental, always compassionate. Reviewed on: 1st May 2024

Sensible, workable debt management.

I was facing what felt like a mountain of debt. Stepchange talked me through what I had, showed me how to create a workable, sensible budget and spoke to the companies I owed to create a debt management plan that I could stick to and clear my debt. They have allowed me to breath easier again. Reviewed on: 1st May 2024

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