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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16693 reviews)

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4.95

Based on 16,693 reviews, last reviewed 12th May 2026

95150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very helpful, knowledgeable, helped me greatly sorti... Very helpful, knowledgeable, helped me greatly sorting out my finances Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16693)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Exceptional service with continuous advice on money...

Exceptional service with continuous advice on money management Reviewed on: 1st May 2024

Excellent, professional and human.

Stepchange have been so helpful and professional. They have structured my debt and spoke to creditors. This has been so important in turning round a seemingly impos6task and allowing me to live and look forward again. Reviewed on: 1st May 2024

Step change are incredibly helpful

Step change are incredibly helpful Reviewed on: 1st May 2024

Stepchange has helped practically with a debt manage...

Stepchange has helped practically with a debt management plan with minimum fuss and they have helped so much more mentally I couldn't see a way forward until I contacted them. Reviewed on: 1st May 2024

I understand your misery.

I understand how terrible it feels when you are in debt and the creditors are chasing you by phone, post,email, solicitors letter , summons for court . I would advise just pick up the phone and call Step Change. They will help you in a very polite, professional way. Reviewed on: 1st May 2024

Helpful from start to finish

Helpful from start to finish in arranging my DMP. They have really helped me get control of my finances Reviewed on: 1st May 2024

Amazing service, helped turn my life around

Amazing service, helped turn my life around, I’m now 55 and completely debt free, all my wages are mine, no credit card, overdraft or loans to pay. They made the process simple and stress free. Monthly statements so I could see I was on track, had a 5 year plan which with there help was complete in 3 years. If your in debt phone them now, do not delay, I should have phoned them years ago. Reviewed on: 1st May 2024

Very straightforward, understanding and sympathetic.

Very straightforward, understanding and sympathetic. Reviewed on: 1st May 2024

Very helpful, always considerate.

Very helpful, always considerate. Reviewed on: 1st May 2024

Any problems are sorted out immediately without any...

Any problems are sorted out immediately without any fuss. Reviewed on: 1st May 2024

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