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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Excellent Service

Thank you step change you have really helped solve my problems. I have had very good experience with yourselves and would certainly recommend you Reviewed on: 5th May 2024

It was the best step I have ever made.

It was the best step I have ever made. If it wasn’t for my Mum telling me to get in touch, god knows what and where I would be now. I was so ashamed of myself, just make that phone call and you will feel the weight lifting off your shoulders- without a word of a lie. Reviewed on: 5th May 2024

StepChange has been life changing

I was in an absolute dire situation with debt, and Step change took control and put me on a debt management plan. It’s the best thing I’ve ever done. I highly recommend anyone who is struggling with debt to get in touch with StepChange. Reviewed on: 5th May 2024

Thanks stepchange!

Really helped me out, got all my debts consolidated into one affordable monthly payment. When I had a couple of months struggling they sorted out lower payments, and you can adjust your monthly payment if your circumstances change. Whenever I have had to contact them they have been supportive and professional. Reviewed on: 5th May 2024

Step change helped me with my dept I was able to ge...

Step change helped me with my dept I was able to get back on my feet. They are friendly, knowledgeable, understanding. Reviewed on: 5th May 2024

Helpful & Understanding

From the original enquiry to the setting up of my debt management, they have been really helpful and understanding of my circumstances. It is a relief to be semi debt free and have some money to be able to live. Thank you! Reviewed on: 5th May 2024

A steady hand when life was anything but

At a time when I was at a very low edge Stepchange were non judgemental, listened and gave good sound advice, I'm very grateful for that. They continue to lookout for me while my debt recovery plan is in place. Fantastic Reviewed on: 5th May 2024

Efficient and empathetic support.

Efficient and empathetic support. Did not feel judged once, very transparent from the get go Reviewed on: 5th May 2024

The help we received from Stepchange was life changing.

The help we received from Stepchange was life changing. After years of struggling with mounting debts - the interest payments were crippling. Stepchange helped us to negotiate a repayment plan which enabled us to pay off our debts over a number of years. We are now debt free, I don't think we could have done it alone. Reviewed on: 5th May 2024

I was worried about my debts I heard about stepchang...

I was worried about my debts I heard about stepchange and they helped me so much I’m now clear of my debt thank you step change Reviewed on: 5th May 2024

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