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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16704 reviews)

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4.95

Based on 16,704 reviews, last reviewed 12th May 2026

95700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange did exactly that. StepChange did exactly that.Changed my life step by step.! Found myself in financial and embarrassing difficulties. My friend told me about Stepchange... Read more Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16704)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

A heavy burden lifted

Simply put - I would never have managed to get on top of my debt problem without the assistance StepChange have given me. I think I begun my debt management plan 4 years ago; at the time I could barely manage to make the minimum payments, but as I write this I am ~3 months from being entirely debt-free. Reviewed on: 1st May 2024

Excellent service

Stepchange have really helped me dig my way out of a debt that was spiralling out of control. Worked out how much I could afford to pay each month and dealt with all my creditors for me. It's taken a few years, but I now have 6 months and counting until I am debt free and I cannot wait! Reviewed on: 1st May 2024

Excellent, service.

Excellent, service. I would recommend to anyone struggling to manage their debts, just wish I had done it sooner. Reviewed on: 1st May 2024

A life saver

Very good advisors non judgemental & offer excellent advise Reviewed on: 1st May 2024

Straightforward process and the staff are fantastic

Straightforward process and the staff are fantastic Reviewed on: 1st May 2024

Such a helpful company.

After a series of unfortunate events, I found myself in over my head when it came to being in debt. I was recommended to contact Step Change and I was skepticism and a little bit scared of asking for help. I have now been with Step Change for 5 years and no matter how my circumstances have changed, they have always been very accommodating and respectful. They are lovely to deal with and I’ve always recommended them to friends or family who are struggling financially. I am almost debt free and couldn’t have done it without them. Thank you! Reviewed on: 1st May 2024

Great company

I was in a deep depression over the debts I had occurred by a drinking addiction and a gambling addiction and Stepchange changed my life. There was no judgement and they put me at ease straight away, I was then able to sleep at nights. Reviewed on: 1st May 2024

I am struggling with debts

I am struggling with debts however SCDC has been able to help me with managing my debts and have some peace of mind. Reviewed on: 1st May 2024

Perfect advice and spoke without any judgement about...

Perfect advice and spoke without any judgement about my situation Reviewed on: 1st May 2024

empathy and helpfull all the way when life changes a...

empathy and helpfull all the way when life changes and you need a little help Reviewed on: 1st May 2024

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