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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

StepChange changed my life!

StepChange have literally changed my life, I let my debts get on top of me, I was loosing sleep worrying about money, I couldn’t see away to resolve it. I contacted them and they were brilliant. They didn’t judge me but really helped and advised me of what to do next. I’m currently less than 12 month late away from being debt free! Reviewed on: 4th May 2024

Extremely helpful & understanding.

Extremely helpful & understanding..helped me thoroughly through my financial difficulties Reviewed on: 4th May 2024

Step change has helped me so much with my debts.

Step change has helped me so much with my debts that I don’t worry any more. Reviewed on: 4th May 2024

Step Change

Incredible service, life changing charity, for people crippled by debt. Excellent support Reviewed on: 4th May 2024

Stepchange were a lifesaver.

Got into debt after being treated for cancer and was contemplating suicide. National Debt Helpline referred me to Stepchange. They were non-judgemental and so helpful. They arranged a DMP which I've been able to stick to. Reviewed on: 4th May 2024

Excellent Professional Advice & so much reassurance...

Excellent Professional Advice & so much reassurance provided +++++ Reviewed on: 4th May 2024

Stepchange helped me

I had some debt which caused me sleepless nights and stressed at work and home talked to stepchange and now in a better place be debt free next year Reviewed on: 4th May 2024

I've been with SC for around 4 years now.

I've been with SC for around 4 years now. The online services are easy to use. Every time I call I always get great service. The only downside - sometimes there's a long wait for calls to be answered. But then again, my queries are always resolved. So I have no real complaints to make. Reviewed on: 4th May 2024

Nice friendly people nothing is to much for them ver...

Nice friendly people nothing is to much for them very polite and caring and always just a phone call away Reviewed on: 4th May 2024

My life would have been very hard if it wasn’t stepc...

My life would have been very hard if it wasn’t stepchange Reviewed on: 4th May 2024

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