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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16667 reviews)

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4.95

Based on 16,667 reviews, last reviewed 11th May 2026

93900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great customer care and support. Great customer care and support. Personnel are very welcoming, they listen actively and ensure the best DMP that suits your needs. They are reassuring... Read more Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16667)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

First class service, very professional

First class service, very professional Reviewed on: 1st May 2024

Stepchange took control

Stepchange took all the stress and worry away by dealing with my creditors on my behalf, it was a long slog but I finally cleared my debt thanks to Stepchange, when I needed a bit more financial freeway I just phoned Stepchange and was able to amend my payments. Reviewed on: 1st May 2024

Stepchange took the stress away in one call.

When hubby became very ill, everything went crazy. Stepchange took ALL the stress and worry off of my shoulder in one phone call. Reviewed on: 1st May 2024

Saved my life

In a mountain of debt and felt it was the end of the world. They saved my life and marriage. Reviewed on: 1st May 2024

My second chance

Before step change I was I'll advised to use another debt company my debit free estimate was thirty five years I was so depressed When I found step change I was debt free in five years I have my life back I am eternally grateful a caring and professional company who listened and helped me Reviewed on: 1st May 2024

I was very ill and didn’t know where or how to start...

I was very ill and didn’t know where or how to start managing my debts following inability to work due to my health issues. Step-change team encouraged and put me at ease with an affordable debt plan. Reviewed on: 1st May 2024

I was at my wits end and was panicking till step cha...

I was at my wits end and was panicking till step change helped me out massively and thanks to them it helped me bring my debts down really good service keep up the good work Reviewed on: 1st May 2024

Help with no judging

Got into trouble with money due to less hours. Did a debt plan online. Got it approved and they took it from there. Reviewed on: 1st May 2024

Friendly, knowledgeable and helpful

Friendly, knowledgeable and helpful throughout. Great guidance and I now feel in control of my finances Reviewed on: 1st May 2024

Very professional, never judge and always protected me.

Very professional, never judge and always protected me. Reviewed on: 1st May 2024

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