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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Excellent service

From the initial phone call to my last payment this company was excellent. The customer service always made you valued and listened, the advice they gave me was second to none. The decision to contact them for help was one of the best decisions I have ever made. Thankyou steochange Reviewed on: 4th May 2024

From my first contact I felt a huge weight lift from...

From my first contact I felt a huge weight lift from my shoulders. They were non-judgemental, even though my debt problems were of my own doing, but they dealt with my creditors promptly and in no time at all my DMP started and letters and phone calls stopped. Best of all this plan was free, all my creditors stopped any interest, fees or charges and I am now a mere 18 months from completion of my plan. In summary Step Change are amazing. Reviewed on: 4th May 2024

Step Change has made a massive life changing differe...

Step Change has made a massive life changing difference to my life, when i remember back to the dark times i had before i first made contact with step change i honestly thought i was doomed. The step change voice on the other end of the phone reassured me that everything would be ok, i cannot ever thank them enough for everything they have done, and are still doing to this day. If you are in debt and feel like there is no way out, then please please please call step change, they know how to help and are always there. Reviewed on: 4th May 2024

I was honestly and truly suicidal

I was in a bad situation during civil, I was suicidal I didn't know how to pay back my creditors, than I was told about Stepchange, they completely dealt with my problem, I will always remember this and everyone at stepchange are so caring understanding and supportive, I can't express in words just how grateful I am to them... Reviewed on: 4th May 2024

StepChange Transforming the impossible to the possible

StepChange does not judge you if you have a debt problem. They treated me everytime with time, patience and support. I've had a horrible time with debt, and StepChange literally took away the horror of it all, and helped make my debts manageable. I'm halfway through paying off my debts. I no longer have sleepless nights, or live in fear of what the post might bring from my creditors. If you have a problem with debt, then I strongly urge you to pick up the phone and contact StepChange. It free and confidential and I could not do what I am doing (paying off my debts) without thier help. They have helped transform the impossible to the possible. Reviewed on: 4th May 2024

I have an excellent and supporting experience

I have an excellent and supporting experience Reviewed on: 4th May 2024

Supportive

Helping us through difficult times, and supporting us to pay our bills Reviewed on: 4th May 2024

StepChange changed my life!

StepChange have literally changed my life, I let my debts get on top of me, I was loosing sleep worrying about money, I couldn’t see away to resolve it. I contacted them and they were brilliant. They didn’t judge me but really helped and advised me of what to do next. I’m currently less than 12 month late away from being debt free! Reviewed on: 4th May 2024

Extremely helpful & understanding.

Extremely helpful & understanding..helped me thoroughly through my financial difficulties Reviewed on: 4th May 2024

Step change has helped me so much with my debts.

Step change has helped me so much with my debts that I don’t worry any more. Reviewed on: 4th May 2024

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