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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16744 reviews)

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4.95

Based on 16,744 reviews, last reviewed 13th May 2026

97550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A weight off my mind They have been very helpful in me working to clear my debts. I just wish the cost of living crisis isn't causing me to extend the period to be debt f... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16744)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

StepChange has been my financial saviour

StepChange has helped me to take control of my debt and this in itself has helped me to manage my anxiety and deal with my mental health challenges. I will forever be grateful for what this charity has done for me. Reviewed on: 1st May 2024

A heavy burden lifted

Simply put - I would never have managed to get on top of my debt problem without the assistance StepChange have given me. I think I begun my debt management plan 4 years ago; at the time I could barely manage to make the minimum payments, but as I write this I am ~3 months from being entirely debt-free. Reviewed on: 1st May 2024

Excellent service

Stepchange have really helped me dig my way out of a debt that was spiralling out of control. Worked out how much I could afford to pay each month and dealt with all my creditors for me. It's taken a few years, but I now have 6 months and counting until I am debt free and I cannot wait! Reviewed on: 1st May 2024

Excellent, service.

Excellent, service. I would recommend to anyone struggling to manage their debts, just wish I had done it sooner. Reviewed on: 1st May 2024

A life saver

Very good advisors non judgemental & offer excellent advise Reviewed on: 1st May 2024

Straightforward process and the staff are fantastic

Straightforward process and the staff are fantastic Reviewed on: 1st May 2024

Such a helpful company.

After a series of unfortunate events, I found myself in over my head when it came to being in debt. I was recommended to contact Step Change and I was skepticism and a little bit scared of asking for help. I have now been with Step Change for 5 years and no matter how my circumstances have changed, they have always been very accommodating and respectful. They are lovely to deal with and I’ve always recommended them to friends or family who are struggling financially. I am almost debt free and couldn’t have done it without them. Thank you! Reviewed on: 1st May 2024

Great company

I was in a deep depression over the debts I had occurred by a drinking addiction and a gambling addiction and Stepchange changed my life. There was no judgement and they put me at ease straight away, I was then able to sleep at nights. Reviewed on: 1st May 2024

I am struggling with debts

I am struggling with debts however SCDC has been able to help me with managing my debts and have some peace of mind. Reviewed on: 1st May 2024

Perfect advice and spoke without any judgement about...

Perfect advice and spoke without any judgement about my situation Reviewed on: 1st May 2024

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