Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16669 reviews)

View other StepChange products

4.95

Based on 16,669 reviews, last reviewed 12th May 2026

94000% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi there, Im Ever so happy based on the services re... Hi there, Im Ever so happy based on the services received so far from Stepchange, it so much appreciated. Keep up the good work guys and God bless yo... Read more Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16669)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

I couldn't be more positive about my experience.

I couldn't be more positive about my experience. Stepchange saved me from despair and helped me get through the hardest of times. Reviewed on: 1st May 2024

I wish i had contacted them earlier!

I was recommended to contact Step Change off one of my debtors, its best thing i ever did. I feel like a weight has been lifted off my shoulders. I wish i had contacted them earlier Reviewed on: 1st May 2024

Debt management plan

Been an a debt management plan for a few years now and coming to the end. They have helped every step of the way. Reviewed on: 1st May 2024

Step change were great.

Step change were great..never once made me feel inadequate or anything. They were always very sympathetic and understanding. Reviewed on: 1st May 2024

Brilliant I wasn't sleeping with all my depth mounti...

Brilliant I wasn't sleeping with all my depth mounting up phoned step change they gave me amount I could afford a month and sorted it all out Reviewed on: 1st May 2024

Brilliant great help, good advice would recommend t...

Brilliant great help, good advice would recommend them to anyone who has a problem with Dept Reviewed on: 1st May 2024

Good service and very friendly service very helpful...

Good service and very friendly service very helpful as getting letter from my creditors so just phone up to ask what to do and they always explain it Reviewed on: 1st May 2024

Dealing with unexpected life changes.,

My husband had walked out and left me with a large mortgage and bills to pay by myself. I had a well paid job but had credit cards, a loan and did not expect to find myself in this position. I heard of step change and they were extremely understanding and helped me to weather the financial storm I found myself in. I have kept up my payments and when I did ever have to phone them always found them sympathetic and caring. Just the sort of attitude you need when you are personally going through hell. Reviewed on: 1st May 2024

StepChange service is second to none

Having monetary problems? - Contact StepChange - They are there to help and take all the pressure that lenders/creditors put on you - Be totally honest with StepChange and you will find their service is second to none Reviewed on: 1st May 2024

Stepchange have really helped me when I was in a fin...

Stepchange have really helped me when I was in a financial hole and didn't know where to turn. They've been so komd and helpful and taken away the worry I had over repayments and now I pay what I can afford without harassment from debt recovery companies. I'm thankful they are there for me. Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Money Advisor 4.92 from 13 reviews
Debt advice
from Money Wellness 4.92 from 5599 reviews
Debt Solutions
from MoneyPlus 4.67 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub