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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Very understanding and thoughtful in the help given

Very understanding and thoughtful in the help given Reviewed on: 3rd May 2024

Friendly , helpful.

These people are so helpful, and friendly. When I first needed help they put me at ease as I thought I would be judged but no they understood my situation. I know if I am worried or need advice they will help in any way and I have someone turn to. Can't praise them enough. Reviewed on: 3rd May 2024

Stepchange literally Life Savers

I was at my wits end not knowing how I could continue to live with the money issues I had and along came StepChange Reviewed on: 3rd May 2024

Been on a debt management plan for many years and it...

Been on a debt management plan for many years and it feels good to see my debts reducing Reviewed on: 3rd May 2024

Stepchange Review

Very helpful good at explaining and reassuring to anxious customers. Reviewed on: 3rd May 2024

Friendly and professional.

Friendly and professional. They have sorted everything out for me and I can worry less. Reviewed on: 3rd May 2024

Sorted me out

Very helpful company sorted out my debts to a manageable amount to pay, so me and my wife were more comfortable. Reviewed on: 3rd May 2024

gave me back my life took a huge weight off my shoul...

gave me back my life took a huge weight off my shoulders first class service Reviewed on: 3rd May 2024

Wonderful service.

I was at my wits end worrying about my debts, that weren’t even my fault. Someone recommended StepChange to me and within a short time they provided much needed help. Never judgemental and very kind and knowledgeable. I can never thank them enough. If you find yourself in a difficult position, not seeing a possible solution, just contact StepChange for invaluable advice and help. Reviewed on: 3rd May 2024

Had money problems.

Had money problems. Contacted StepChange Everything was so simple and easy to set up. Highly recommend Reviewed on: 3rd May 2024

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