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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16675 reviews)

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4.95

Based on 16,675 reviews, last reviewed 12th May 2026

94300% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

When I was in trouble with my finances Step change w... When I was in trouble with my finances Step change were helpful, non judgemental and easy to talk to. Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16675)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Helpful agents

Very helpful agents and take to listen to your issues Reviewed on: 1st May 2024

I’m really grateful for this service help a lot with...

I’m really grateful for this service help a lot with in situation of deck great costumes service and great people like to help in our financial situation Reviewed on: 1st May 2024

I live a financially balanced life thanks to StepCha.

I live a financially balanced life thanks to StepChange. The advisors are fantastic and unbiased and reassuring at all times. I honestly don’t know how I’d have coped without them helping with a simple assessment and easy to access online hub Reviewed on: 1st May 2024

Not always had my issues resolved

Not always had my issues resolved Reviewed on: 1st May 2024

A weight off my shoulders

By the time the customer contacts Stepchange they are experiencing such stress, and in such a dark place about finances that it is overwhelmingly depressing, and feels as though the situation can never be improved Reviewed on: 1st May 2024

Helping me out of debt.

Helping me out of debt without losing my home. Managed to stop interest on debts. Thank you Reviewed on: 1st May 2024

Genuinely caring and non-judgmental.

Stepchange were so caring and non judgmental when I first made contact. I was really worried about my situation and felt completely relieved, in control and optimistic for the future having had the advice and a plan drawn up by them. Honestly, I feel so glad and grateful for their help and assistance, knowing that should anything in my circumstances change, they are there to help me find a solution. Cannot recommend enough. In fact, I have recommended to several people I know. Reviewed on: 1st May 2024

Right from the start great customer service helpful...

Right from the start great customer service helpful advice and guidance any problems solved without dramas Reviewed on: 1st May 2024

From sleepless to deep sleep nights

Hi I was in a lot of debt 10s of 1000s of pounds, a call to step change changed all this, you will receive a consultation call to discuss how they can help and they will set up a monthly payment plan and freeze the interest on your cards untill you get it all setup, the customer care team is empathetic and understanding of anyones situation with zero judgement, they are their to help and remove the worry and stress of debt. I cannot speak of them highly enough. Reviewed on: 1st May 2024

A life changing experience for the better

I was desperate and in so much debt and my mental health was suffering . When I discovered Step change I started to get my life back on track . Am so very grateful to them Reviewed on: 1st May 2024

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