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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18659 reviews)

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4.92

Based on 18,658 reviews, last reviewed 7th Jul 2026

189000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful staff. Very helpful staff. Very patient and they take the time to get positive results. Their advice and understanding is very fair and they’re non judgement... Read more Reviewed on: 7th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18659)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Covid ruined us and my maternity leave

During covid I was on maternity leave and my self employed partner had no income. Secretly surviving in credit got us through but this came at a price, once the 0% inteest periods ended i was struggling to make minimum payments and my mental health took a massive hit of trying to deal with this myself. I defaluted. My partner found out about the debt and we nearly separated. Without the non judgemental help from stepchange I wouldnt be where I am today. I got into diffi ulty during my first DMP, I called the helpline and again someone helped me with my issues and got me back on track. Yes I have a long way to go till I'm debt free, but its a weight completely off my mind. Im finally sleeping at night not worrying about what emails, calls, post, texts and legal action threats I'm going to receive. Thank you for helping me to live again. Reviewed on: 3rd May 2024

Stepchange changed my life

Stepchange changed my life - Completely took away all my financial stress. Dealt with all creditors on my behalf and enabled me to make affordable payments that have allowed me to clear debt. Reviewed on: 3rd May 2024

Very professional, understanding, friendly, excellen...

Very professional, understanding, friendly, excellent service and advice. Reviewed on: 3rd May 2024

Not the same money worries since I joined the compan...

Not the same money worries since I joined the company which gives you more peace of mind Reviewed on: 3rd May 2024

The team couldn't have been more helpful.

The team couldn't have been more helpful. Guided me through with great professionalism. Reviewed on: 3rd May 2024

I was having a very difficult time with my finances...

I was having a very difficult time with my finances -initially I was very anxious to make contact with StepChange and had to pluck up the courage. They were extremely helpful and after talking to them they arranged a Debt Management plan for me which eased my anxiety. I cannot thank them enough and would advise anyone in a similar position to make contact with them. Reviewed on: 3rd May 2024

The Hell of CreditCard debt

After getting into credit card debt StepChange did not judge me and proved to be very helpful. They seem to know that you are hurting in your debt hell and are friendly and knowledgeable. You never feel you are being talked down too. Reviewed on: 3rd May 2024

friendly advice and they take care of everything for...

friendly advice and they take care of everything for you Reviewed on: 3rd May 2024

A life saver.

A life saver. So understanding and non judgemental. Put stabilizers on my rocky financial situation. Hope to be independent soon. Highly recommend them. If you are getting stressed out with financial difficulties, don't hesitate to use their excellent service. Reviewed on: 3rd May 2024

very easy ti understand and very helofull

very easy ti understand and very helofull Reviewed on: 3rd May 2024

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