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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16763 reviews)

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4.95

Based on 16,763 reviews, last reviewed 14th May 2026

98450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helpful people! They took such a great weight of off my shoulders, and are very helpful and understanding. Reviewed on: 14th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16763)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

The is excellent , only down fall is getting throug...

The is excellent , only down fall is getting through in the first place. Reviewed on: 1st May 2024

Step Change helped me a lot to sort out all my debt...

Step Change helped me a lot to sort out all my debt problems and are very helpful Reviewed on: 1st May 2024

Always helpful any problems they always sorted for me.

Always helpful any problems they always sorted for me. Reviewed on: 1st May 2024

Great service

Got through quite quickly. Advisor helpful and reassuring Reviewed on: 1st May 2024

Professional ,helpful patient and understanding

Professional ,helpful patient and understanding Reviewed on: 1st May 2024

They have totally changed my life.

They have totally changed my life. Before I use to worry about my money problems but now I don’t because Stepchange have took complete control of my creditors and deal with them direct. Their customer service is second to none. Reviewed on: 1st May 2024

Samaritans of the money world

Always helpful and they give sound advice for any questions I have asked.Its great just knowing they are there for you,couldn’t have got this far without them. Reviewed on: 1st May 2024

Life Savers ....

StepChange stopped me losing our family home and helped me get my finances under control & become debt free which I wouldn't have done without them, team are so helpful & never judge. Reviewed on: 1st May 2024

Life saving!! Ever grateful!!

Life saving!! Just when you thought there was no way out, Step Change , did actually make that change happen. Reviewed on: 1st May 2024

Fantastic service.

Fantastic service. Great advice and it really helps to feel you are not alone with your financial worries. Very grateful for the support and advice received. Reviewed on: 1st May 2024

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