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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18631 reviews)

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4.92

Based on 18,631 reviews, last reviewed 16th Jun 2026

187900% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

of great help during times of financial cri... Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18631)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I cannot thank stepchange enough they were fantastic...

I cannot thank stepchange enough they were fantastic in helping and explaining me through everything at this very hard time in my life. They are very helpful empathetic and made sure it was as unstressful for me as possible. Reviewed on: 2nd May 2024

Easy to talk to.

Easy to talk to. Gave me advice on my finances and helped me alot to realise I could sort out my debts. Glad I picked up the phone to them. Reviewed on: 2nd May 2024

Help us out tremendously getting out from our debts...

Help us out tremendously getting out from our debts during COVID when only one ou was working. Friendly and very helpful getting us ontrack. Reviewed on: 2nd May 2024

Great service and excellent people

Non judgemental and went through everything in great detail to work out the best resolution, excellent service and great people. Reviewed on: 2nd May 2024

Debt management

I contacted citizens advice for help with my debt,they then put me in contact with stepchange,they help me sort out my debts and I'm on a payment plan,they're so helpful,patient and polite . Reviewed on: 2nd May 2024

Good professional advice and help.

In the main very good professional advice and help.Honest and open and they do try to help you do the right thing. The majority do understand the predicament that you are in and do not judge you in anyway Reviewed on: 2nd May 2024

Fantastic Company, life changing help

I wish I done this along time ago, in trouble financially Step Change helped us get back on track and I can’t thank them enough. Always on the end of the phone if we have any queries or are concerned over something. Customer service second to none would recommend them to anyone who are in trouble like we were Reviewed on: 2nd May 2024

Very helpful

Very helpful and easy to use and not overwhelming Reviewed on: 2nd May 2024

Saved my sanity

Excellent from start I was at a complete loss and my mental health was shattered but step change changed all that Reviewed on: 2nd May 2024

My debt was spiralling along with my anxiety levels.

My debt was spiralling along with my anxiety levels. I could not see any light in the dark tunnel I was in. I had looked into Debt Management Plans a few times. I finally swallowed my pride and made contact. That was when things started to get a little better very fast. The process was very straightforward and I felt supported from the outset. With the Debt Management Plan in place, I felt in control again. A huge weight had been lifted off me. Reviewed on: 2nd May 2024

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