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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16751 reviews)

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4.95

Based on 16,751 reviews, last reviewed 13th May 2026

97900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have been instrumental in turning around... StepChange have been instrumental in turning around my financial situation, I cannot praise them enough, they are an amazing organisation. If you need... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16751)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Great helpful service.

Great helpful service. Really helped me to stop stressing about my debts. Reviewed on: 1st May 2024

We have been in contact with Stepchange since they w...

We have been in contact with Stepchange since they were Credit Counselling. It has been a long slow road for us to become debt. free and, although we're not there yet, we can finally see an end in sight. They are very helpful and calm in times when you exactly need that support. Reviewed on: 1st May 2024

When my cognitive function became restricted due to...

When my cognitive function became restricted due to a psychological breakdown I was left in the embarrassing position of being unable to work. Worse still, my ability to orate to a standard I had become used to had dissipated and I was in the midst of a crisis. Stepchange helped me control my finances when I became unable to do so, for this, I am eternally grateful. Reviewed on: 1st May 2024

Credit card debt

I was swamped with credit card debt, had my head firmly in the sand, i was scared everytime the phone rang and could not keep up with my payments. I found step change and have been able to condense everything into 1 monthly payment and I can see my debt reducing. I will be debt free in 9 months for the first time as an adult because of step change and it wasn't scary! Reviewed on: 1st May 2024

Fantastic service

Helpful, knowledgeable with practical advice, highly recommended. Help you when you feel you have nowhere to turn. Can see the light at the end of a very long tunnel thanks to their help Reviewed on: 1st May 2024

Friendky, knowledgable staff giving total peace of m...

Friendky, knowledgable staff giving total peace of mind. Reviewed on: 1st May 2024

I am so happy with the support I am receiving if not...

I am so happy with the support I am receiving if not for StepChange my property could have been repossessed by Debtors. I would recommend StepChange to friends and family. Reviewed on: 1st May 2024

StepChange saved my sanity as I was contemplating co...

StepChange saved my sanity as I was contemplating committing suicide after I was scammed in a romance plot online Reviewed on: 1st May 2024

Superb help and support

Superb help and support throughout my journey to getting debt free Reviewed on: 1st May 2024

I can’t express my gratitude enough.

I can’t express my gratitude enough. They are the kindest, least judgemental people you could ask for. They lowered my stress levels from unbearable to happily manageable. I would recommend them to anyone who is feeling financial stress. Reviewed on: 1st May 2024

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