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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Stress free

Easy ! Really has taken away some debt stress. Reviewed on: 2nd May 2024

Great and helpful.

Great and helpful. thank you for your help Reviewed on: 2nd May 2024

Great help ..

I had debt and was panicing as i could see a way out they helped me work out a budget that was affordable and sorted letters to people and made my life bearable . Reviewed on: 2nd May 2024

I found StepChange Debt Management very helpful the...

I found StepChange Debt Management very helpful the way they deal with creditors i am very pleased.I Would definitely recommend for another person Reviewed on: 2nd May 2024

I was worried about my money debts and how to cope w...

I was worried about my money debts and how to cope with paying the debts back. I heard about Step Change and that they could listen to my problems and help with advice and help me repay my debts within my rapidly dwindling income. Step Change helped me do this. They didn't judge me and I can now sleep at night knowing my debts are being repaid without getting into more debt. Thank you StepChange Reviewed on: 2nd May 2024

StepChange actively listen to me.

StepChange actively listen to me and support my needs. they care about my well-being. Helped me to find resources to resolve my concerms at a very difficult time. Reviewed on: 2nd May 2024

i was over £50k in unsecured debt

i was over £50k in unsecured debt. I was managing but only just, one bump in the road and that all changed. I contacted Step Change after looking at my options, they never judged me just went through my spending and income and gave me clear concise options. I opted to enter a Debt Management Plan, filled in a consent form and that was it. I have been in my DMP for four years now and am down to about £11k debts with many paid off already. I am due to be debt free in September 2025 and can't wait. Step Change also teach how to budget for everything including those little unexpecting things in life. I would certainly recommend anyone who is struggling with debt not to ignore it and get help now, it will change your stress levels and take the weight off, no more being chased by debt collectors. They won't judge you, make the first Step with Step Change. Reviewed on: 2nd May 2024

The staff just help take away the anxiety, weight, w...

The staff just help take away the anxiety, weight, worry by dealing with so much for you it's the relief of knowing I can deal with this now ..rather than panicking and trying to ignore it makes things worse , all done on line or over phone and all the staff are amazing so quick in answering queries...its that whole feeling they are there to help you through it all the way ...A massive thankyou from me ...highly recommend. Reviewed on: 2nd May 2024

Great Way of Handling Debt

They have really helped me with my debts, and relieved the pressure I was getting from my debtors taking away the worry and stress Reviewed on: 2nd May 2024

Stepchange gave me my life back...

Stepchange allowed me to continue having a roof over my head, because I was about to sell my property, due to high debt in credit cards, and loans, being a single mum. I was paying almost 1/2 of my minimum wage salary towards the debts. Since joining Stepchange, I can now pay my priority bills, such as: mortgage, car finance, energy, council tax etc..and then I can pay the credit and loan debts with the agreed amount that I can afford. Reviewed on: 2nd May 2024

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