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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

The staff just help take away the anxiety, weight, w...

The staff just help take away the anxiety, weight, worry by dealing with so much for you it's the relief of knowing I can deal with this now ..rather than panicking and trying to ignore it makes things worse , all done on line or over phone and all the staff are amazing so quick in answering queries...its that whole feeling they are there to help you through it all the way ...A massive thankyou from me ...highly recommend. Reviewed on: 2nd May 2024

Great Way of Handling Debt

They have really helped me with my debts, and relieved the pressure I was getting from my debtors taking away the worry and stress Reviewed on: 2nd May 2024

Stepchange gave me my life back...

Stepchange allowed me to continue having a roof over my head, because I was about to sell my property, due to high debt in credit cards, and loans, being a single mum. I was paying almost 1/2 of my minimum wage salary towards the debts. Since joining Stepchange, I can now pay my priority bills, such as: mortgage, car finance, energy, council tax etc..and then I can pay the credit and loan debts with the agreed amount that I can afford. Reviewed on: 2nd May 2024

Top marks

Excellent customer service, easy to contact and made to feel at ease. Contact is easy and always someone to talk with. Reviewed on: 2nd May 2024

Only for Step Change my life would be in a much dark...

Only for Step Change my life would be in a much darker place. With them my debt is consolidated, I feel pride I can repay what o owe at a manageable rate and my health physically and mental no longer suffer because of my finances. Reviewed on: 2nd May 2024

Supportive staff, easy process and the help I have b...

Supportive staff, easy process and the help I have been given has been a life saver. I can’t recommend them enough. Reviewed on: 2nd May 2024

Absolutely amazing

Absolutely amazing they really helped me when I was at my lowest point. Any one in debt should speak to these people first as they are spot on for advised and best solutions. Reviewed on: 2nd May 2024

I cannot praise the advisers at StepChange enough.

I cannot praise the advisers at StepChange enough. For the first time in my life I had debts I couldn't pay. I was at rock bottom, my health was suffering and I didn't know which way to turn. The staff were incredibly helpful and patient and reassuring. I thought there was no way out, but there was. Thank you! Reviewed on: 2nd May 2024

Thanks for helping me with my debt

Thanks for helping me with my debt Reviewed on: 2nd May 2024

I cannot thank stepchange enough they were fantastic...

I cannot thank stepchange enough they were fantastic in helping and explaining me through everything at this very hard time in my life. They are very helpful empathetic and made sure it was as unstressful for me as possible. Reviewed on: 2nd May 2024

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