Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16707 reviews)

View other StepChange products

4.95

Based on 16,707 reviews, last reviewed 12th May 2026

95850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Absolutely amazing in every way! Absolutely amazing in every way! I have been using Stepchange for a few years now as my work hours had reduced due to a back injury and I couldn’t kee... Read more Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16707)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

StepChange have literally changed my life and I can...

StepChange have literally changed my life and I can sleep at night. I am half way through my DMP and everyone I have spoken to at StepChange have been so kind, helpful and knowledgeable I cannot rate and recommend them highly enough. Thank you for what you do, and for what you have done for me. Reviewed on: 1st May 2024

Step change is best option for during my difficultie...

Step change is best option for during my difficulties and gave me a excellent support the staffs were well trained and supportive Reviewed on: 1st May 2024

I find that is one thing less to worry about

I find that is one thing less to worry about Reviewed on: 1st May 2024

StepChange are great

StepChange helped me when I was struggling with my financial issues. Reviewed on: 1st May 2024

Excellent service, very compassionate & easy to talk...

Excellent service, very compassionate & easy to talk to. Reviewed on: 1st May 2024

I was saved by StepChange

At a desperate time drowning in a huge debt, I was fearful of having any kind of future. Until I found StepChange. It was like a true miracle. They listened, they created a plan and I could sleep again knowing everything was finally under control. Reviewed on: 1st May 2024

I was In a huge mess financially when covid hit.

I was In a huge mess financially when covid hit. Step change has helped me work through it affordably and i can finally see the light at the end of the tunnel. Honestly taken away so much stress by having a debt management plan Reviewed on: 1st May 2024

Very helpful as I was at a very bad point...

Very helpful as I was at a very bad point in my life Reviewed on: 1st May 2024

So supportive and helpful.

After being associated with Step change for many years I can honestly say they have been so supportive and helpful. Their advice has been invaluable and I really don't know what I would have done without them. Amazing people! Reviewed on: 1st May 2024

I went into debt after a breakdown in my marriage, d...

I went into debt after a breakdown in my marriage, debt was rising and i was struggling and felt ashamed. I was introduced to step change after speaking to my bank and they put me on a debt management plan. I can finally breathe, it is like a weight lifted off my shoulders and i am forever grateful to Step Change, making those steps certainly improved my mental and physical health, thank you team for looking after me. Reviewed on: 1st May 2024

Alternative products

Debt Management
from Creditfix 4.76 from 795 reviews
Debt advice
from Money Wellness 4.92 from 5636 reviews
Debt advice
from National Debtline 4.90 from 7 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub