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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16765 reviews)

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4.95

Based on 16,765 reviews, last reviewed 14th May 2026

98550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step ahead of the rest. I have been with Stepchange now for some years and the whole experience has been excellent. I was in a very difficult situation yet just one call with... Read more Reviewed on: 14th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16765)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Amazing customer service

I was continually struggling with trying to make even minimum payments on my credit cards.i entered everything I could think of that I needed to pay out each month and Stepchange agreed a payment amount equalling what was left over. They took over my debts and contacted all the relevant companies to arrange a payment. The stress was limited immediately and 1 year on I was able to renew my plan even though I had to increase outgoing s. The staff are very considerate and non judgemental when you speak to them. Thank you Reviewed on: 1st May 2024

Life Changing Support Provided for me

I was recommended Stepchange by Fraud Support after being a victim of Cyber Fraud. Without Stepchange I would have lost everything, I was clinically depressed and in a very bad place. Thanks to their support I am still here today and fighting my way back to some kind of life. Reviewed on: 1st May 2024

Took the stress out of debt.

Took the stress out of debt. Handled all my creditors, froze interest, stopped the demanding letters and ensured I could meet my commitments. I can sleep peacefully thanks to step change and they’re always just a phone call away if there’s any problems Reviewed on: 1st May 2024

Suuportibe, friendly, helpful

I was in a bad place and in debt due to being a victim of financial abuse. The team were helpful and supportive and got me back on track. I was talked through possible debt solutions and found the one which was best for me, they literally saved me Reviewed on: 1st May 2024

Step change literally change my life.

Step change literally change my life. Instead of robbing Peter to pay Paul just to get it through the the month, I'm paying about a 1/3 less for my debts per month and have money not to stress if I'm going to eat or buy fuel at the end of the month. Can't recommend enough. And even better is there's no judgement what so ever. Reviewed on: 1st May 2024

My financial burden are reduced.

My financial burden are reduced. All you who have bore your financial burden, come to StepChange you will have rest from being chased by your debtors. Sooner or later your money matters will be a wonderful story. Reviewed on: 1st May 2024

Very easy to use.

Very easy to use... They changed my life for good Reviewed on: 1st May 2024

Helpful and understanding .

Helpful and understanding . Good advice for me in a challenging situation Reviewed on: 1st May 2024

Excellent service understanding staff excellent advi...

Excellent service understanding staff excellent advice really good personal service Reviewed on: 1st May 2024

Step change took the everyday worry of money away by...

Step change took the everyday worry of money away by giving great financial advice and giving us a clear way forward for our finances Reviewed on: 1st May 2024

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