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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16771 reviews)

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4.95

Based on 16,771 reviews, last reviewed 15th May 2026

98850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great understanding advisors who listen to personal... Great understanding advisors who listen to personal challenges and consolidated my debt into manageable monthly payments Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16771)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Stepchange took the weight and worry from me 10 year...

Stepchange took the weight and worry from me 10 years ago. I could never have got to the position I am in without them - almost debt free . They have always been professional, sincere and willing to listen and help. I have no complaints whatsoever and I’m so glad I was told about them . Reviewed on: 1st May 2024

Would Highly Recommend To Anyone With Nowhere To Turn

Helped me out of a sticky situation and always able to answer and queries I’ve had about any of my debts. Would highly recommend to anyone that finds like they haven’t anywhere to turn as they took away having to contact all debt companies and negotiated a deal while taking no fee themselves Reviewed on: 1st May 2024

So helpful

They are so helpful and you never feel they are judging you. Reviewed on: 1st May 2024

Stepchange have helped me tremendously, taken a big...

Stepchange have helped me tremendously, taken a big weight of my shoulders and are always professional, can’t recommend them enough if your struggling Reviewed on: 1st May 2024

They helped me sleep at nights without the worry of...

They helped me sleep at nights without the worry of debt Reviewed on: 1st May 2024

From start to finish the advisors were first class i...

From start to finish the advisors were first class informative, understanding and helpful. Reviewed on: 1st May 2024

I was drowning in debt with no way out.

I thought I was drowning in debt with no way out until Step Change changed that for me. I was stressed and worried about my family's future but now I'm making manageable payments and clearing my debts without being chased by my creditors and needing to sacrifice necessities to make payments to them. Reviewed on: 1st May 2024

Financially at the bottom of the barrel one phone ca...

Financially at the bottom of the barrel one phone call helped find best solution for me and thank you for your help Reviewed on: 1st May 2024

Incredibly helpful, non judgemental, knowledgeable

Incredibly helpful, non judgemental, knowledgeable people work at this great charity. Most of the advisors have gone through what you are going through so combine empathy and real understanding of your situation with informed and reassuring advice. The DMP takes care of dealing of dealing with creditors and a real weight off one's shoulders Reviewed on: 1st May 2024

Piece of mind and not contacted of others

Piece of mind and not contacted of others Reviewed on: 1st May 2024

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